Principal User Researcher

We're looking for a Principal User Researcher to join Procore's Product & Technology Team. Procore builds software that improves the lives of everyone in construction, and our team is the driving force behind our global platform. We're a customer-focused group that includes engineering, product, design, data, security, and business systems.

In this role, you'll drive strategic research initiatives that directly influence product vision and long-term roadmaps. You'll partner with product, design, and engineering leadership to define research priorities, mentor cross-functional partners, and deliver high-impact insights that shape critical business decisions. Leverage your advanced mixed-methods expertise, strategic vision, and leadership skills to elevate research practices, champion a user-centered culture, and deliver exceptional product experiences. You'll be a confident advocate, ensuring user needs and research efficiency are key drivers of our KPIs.

This role reports to the Senior Manager, User Research and will be based in our Austin, TX office. We're looking for someone to start soon. Join our team of Groundbreakers!

What you'll do:

• Lead Strategic Research & Impact: Drive complex research, proactively identifying opportunities and influencing product vision through data-driven insights.

• Develop & Manage Research Roadmaps: Create and manage strategic research roadmaps, prioritizing projects based on impact and aligning with cross-functional leadership.

• Mentor & Elevate Research Quality: Mentor junior and mid-level researchers, ensuring consistently high-quality research output and fostering professional growth.

• Architect Advanced Mixed-Methods Strategies: Design and implement innovative research strategies, leveraging advanced techniques including inferential statistics, to address complex user and market challenges.

• Synthesize Strategic Insights & Drive Decisions: Translate complex research findings into compelling, actionable insights for leadership, driving data-informed decisions and influencing product strategy.

• Analyze & Maintain Key UX Metrics: Proactively analyze and maintain key UX metrics, establishing robust tracking systems and providing recommendations for continuous improvement.

• Advocate for User-Centered Design & Research Efficiency: Confidently advocate for user needs and efficient research practices, ensuring they drive KPIs and product success.

What we're looking for:

• Master's degree (HCI, Psychology, Sociology, or related) or equivalent experience.

• 10+ years leading strategic user research in SaaS B2B.

• Deep expertise in advanced mixed-methods research, including inferential statistics, longitudinal studies, ethnography, and statistical analysis.

• Proven ability to translate complex research into strategic business recommendations that drive measurable impact.

• Demonstrated experience mentoring and guiding research teams, fostering a culture of excellence.

• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.

• Strong strategic thinking and problem-solving abilities, with a focus on delivering data-driven solutions.

• Deep understanding of user-centric problem-solving, design thinking, and full-cycle product development.

• AEC industry experience is a plus.

Base Pay Range $198,240 - $272,580. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.