Staff Counsel Administrator - Remote

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provide technical and administrative support in managing day-to-day operations related to Claims Legal systems applications and administrative operations. Support all phases of the deployment and maintenance of Selective's Claims Legal matter management system and facilitate partnerships with third-party vendors. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Anticipated travel 20%.

• Define, design, implement and maintain end-to-end legal matter management system integrations, update and troubleshoot the form/document library for all regions, and monitor system utilization. Champion the product vision and goals. Act as liaison between vendor, Claims Legal and IT teams. Serve as a resource for end-users, elevate noncompliance issues to management, and coordinate regular training sessions. Identify opportunities for efficiency and make recommendations for improvement. Maintain consistency in administrative policies and procedures in accordance with corporate policies.
• Participate in Claims Legal initiatives/projects and maintain responsibility for understanding the current state of systems and process developments and associated work-flows and communication plans. Develops new process ideas, document project requirements and maintain work-flows with a high degree of independence. Develop and maintain subject matter expertise for all legal and claims process platforms and delivery methods including but not limited to advanced and customized functionality and content.
• Maintain regular communication with VP, Claims General Counsel, AVP Litigation Management and Regional Directors; attend regional meetings. Provide ongoing support and training to all Claims Legal employees.
• Prepare timelines and prioritized work lists for the delivery of services while focusing on business value. Respond to first level questions and communicates delays across stakeholders.
• Assess and represent development challenges throughout the administrative process and system lifecycles, offering solutions to leadership; remove impediments to team progress and communicate concerns to stakeholders. Seek out opportunities to scale administrative systems and processes and flag opportunities for efficiencies. Conduct impact analysis of technology changes on business processes and existing technology. Assist with recruiting, selection, resource allocation and other administrative planning functions, as needed.
• Participate with orientation/on-boarding of new business unit employees. Provide training and support to key stakeholders throughout the strategy, roll-out and feedback life cycle for administrative processes and end-user computing systems.
• Conduct system and administrative process maintenance checks in collaboration with team leadership and other business units and address larger-scale issues and internal and external customer needs.
• Oversee administrative functions related to vendor relationships, execution and retention, ensuring compliance with organizational standards and procurement requisites.

Knowledge and Requirements

• Has knowledge of and experience with insurance, legal or other professional service organizations and has experience deploying business processes, administrative functions and operations.

• Can identify and analyze complex issues and problems in administrative and systems areas and recommend and implement solutions.

• Can identify and analyze complex issues and problems in management areas and recommend and implement solutions.

• Can manage office functions economically and efficiently, organize work, establish priorities, and maintain good interpersonal relations and communications with lawyers and support staff.

Education and Experience

• Bachelor's Degree required.
• 10+ years of experience in insurance operations.
• Demonstrated success in leading projects from inception to delivery.
• Experience with the design, implementation, launch and maintenance of legal matter management systems is required.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.