SIU Social Media Analyst (Hybrid/Remote)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provides internet investigative support for SIU unit and claims in completing all social media searches, background checks and public records searches. Provide feedback and act as a liaison between SIU unit, underwriting, compliance, and claims. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Conducts in-depth internet searches, review and analyze of incoming referral information and coordinate requests from the field. Must keep current with popular and emerging internet/social media sites. The Analyst will be asked to summarize the results/findings from the referral and provide written feedback.
• Conduct cyber research including social medial profiles, blogs, and posts. Conduct searches in ISO, Decision Net, Class and Select plus, to add valuable background and investigative information to the referral.
• To identify, investigate and secure all the information developed is accurate and secured within Selective social media guidelines and in compliance with the host site's guidelines and prevailing law.
• Capture the secure data/information that will assist investigations.
• Conduct all state and country database checks and be able to work with all state fraud reporting agencies.
• Assess and assist in coordinating additional investigation, including SIU referral, surveillance, etc.
• Assist in developing, changing, and maintaining databases.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license.

Knowledge and Requirements

• Familiarity with Windows OS, proficiency in Microsoft Word, Excel, PowerPoint, and other software applications.
• Candidate should have basic knowledge of claims handling and the investigative process.
• Proficiency with social media and internet research is preferred.
• Prior claim handling or SIU experience preferred.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree preferred.
• Proficient with technology, internet-based search engines and social media.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.