Visitor Relations Spec A
 Spectraforce Technologies | |
 United States, Washington, Mukilteo | |
 Mar 28, 2025 | |
|
Title-
Visitor Relations Spec A
Location- Mukilteo, WA Duration- 6 Months Shifts: 1st shift 8:00 am - 6:00 pm 33-40 hours/week Thursday-Monday Description Client is seeking an experienced Visitor Relations Specialist to support world class experiences at client's Future of Flight (BFoF), a public attraction which showcases client's and aerospace innovation, located in Mukilteo, WA. As one of Puget Sound's most popular tourist attractions, client typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace, innovation, and STEM learning concepts. In addition, the facility hosts special events, public programming, and community activities. The Visitor Relations Specialist position plays a key role in delivering high quality experiences at Client Future of Flight. This role focuses on ticketing and services which create a professional "first impression" to visitors of the facility. In addition, the Visitor Relations team supports guest engagement through gallery and tour experiences. This is a full-time position, requiring availability on weekends and holidays. Client Future of Flight is currently open five days a week (Thursday through Monday), from 8:30 AM to 5:30 PM. Additionally, special hours are implemented for both public and private events, as well as seasonal extended hours. Primary duties: * Proficient with ticket sales and point-of-sale systems for transactions. * Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions. * Greets large groups, verifies IDs, and ensures smooth group visits. * Follows financial procedures for ticketing and sales transactions. * Answers incoming calls; operates telephone and intercom equipment proficiently. * Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups. * Assists with resolving tour schedule conflicts and handling guest questions and concerns. * May support Public Tour activities as needed. * Proactively engages customers to positively reflect the client brand, services and products while creating memorable interactions for diverse audiences. * Learns and executes all safety procedures. Proactively identifies and reports safety concerns. * Collaborate with colleagues for work and break rotations; complete daily assignments as requested. * Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events. * Completes required training as scheduled and participates in team meetings. * Other duties as assigned by leadership team members. The successful candidate: * Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace. * Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style. * Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction. * Communicates fluently in English, with the ability to engage in additional languages a plus. * Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences. * Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations. * Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned. * Must maintain punctuality and consistent attendance, ensuring reliable support for visitors. * Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience. * Has experience with memorization of scripted material, and teaching or facilitation of learning concepts. * Prefer experience with technology related to events, exhibits or POS. Qualifications: * Six months' experience working in customer services related position. * Six months' experience with technology related to events, exhibits, or POS * Proficient with Microsoft Office tools Education
Ability to Perform the Following Requirements: * Current required schedule: Thursday through Monday, 100% onsite. * Punctual attendance and compliance with daily team rotation and break schedules * Professional written and verbal communication skills, information retention skills * Frequent walking on various surfaces and standing * Occasional stair climbing/descent * Occasional to frequent sitting * Occasional grasping/handling and keyboarding/mouse use * Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting * Ability to use radio, microphone, computer, cell phone, cleaning supplies, and PPE equipment | |