MGRTCHOP - Technical Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(50%) Center Operations

• Remains visible at centers and has an understanding of a center's morale and workload
• Implements programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound operation
• Analyzes operations of assigned centers related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes
• Develops and manages the budget for the technical operations(s) and recommends financial decisions for the center
• Monitors performance and profitability of services offered
• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
• Partners with the Manager, Administrative Operations on market initiatives and on-going operations
• Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
• Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
• Attends sales calls and lunch meetings with sales team, providing operations knowledge
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
• Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
• Ensures compliance with all HIPAA guidelines

(45%) Staff Management

• Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
• Participates in staff performance management and evaluations, compensation recommendations and development of associates
• Develops, coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development
• Leads regular staff meetings and associate one-on-one discussions
• Supports and conducts training efforts for continuing education for the technologists and nurses
• Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
• Implements strategies to promote teamwork within the center and market Works with Chief Technologists to build high performing and engaged teams

(5%) Completes additional tasks and projects as assigned

Required:

• Associate's degree
• RT Certification or RN Certification
• 5 plus years of related medical experience, preferably in out-patient radiology imaging
• 3-5 years of proven management experience
• Proficient in Microsoft Office Suite
• Valid driver's license and proof of current insurance

Preferred:

• Bachelor's degree in a related field