Loan Servicing Representative I

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options: Potential work-from-home options after the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

Looking to advance your Loan Servicing career? Come join our Team at State Department Federal Credit Union (SDFCU)!

SDFCU is currently recruiting for a Loan Servicing Representative. The ideal candidate will be detailed oriented and have a passion for learning and helping members achieve their financial goals by assisting them with questions and concerns regarding their current mortgage and/or consumer loan products and services.

Responsibilities of the Loan Servicing Representative include:

- Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies, and borrowers

- Handle member inquires via phone, email or postal mail regarding the basic servicing of consumer loans, First Trust mortgages and Home Equity loans to include escrows, automatic payment methods, coupons, payoffs and releases

- Help maintain loan files for consumer loans to include filing and scanning loan documents into imaging system

- Process basic aspects of auto loan releases and understand general guidelines for lien perfection

- Maintain up-to-date knowledge of required documentation for each loan product as they relate to the products offered and administered

- Create and route requests for loan adjustments, credit bureau reporting and research requests

- Process phone payments through Authorize.Net or set-up EFT records for one-time only and recurring payments

- General understanding of Moneyline accounts to include expiration, limits and overdrafts

- Process indirect loan packages to include scanning, data validation, quality review, CIP, etc.

- Review loan applications, related documentation, mail, etc.

Required Skills & Competencies

- 2 or more years of experience handling a large volume of telephone calls required

- Minimum 3 years of experience in a credit union or banking environment (lending experience preferred)

- College degree preferred

- Excellent communication, organizational and time-management skills

- Ability to exercise sound judgment

The above information has been designed to indicate the general nature and level of work performed by the Loan Servicing Representative. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.

At SDFCU, our members are our number one priority. We strive to satisfy their financial needs by offering a variety of products and services at reasonable rates and delivering exceptional experiences while building lasting relationships.

We are looking for talented people who exhibit passion for helping others and a desire to be a collaborative team member.

BENEFITS OF WORKING AT STATE DEPARTMENT FEDERAL CREDIT UNION INCLUDE:

- Working for a diverse and inclusive organization that values and respects team members.

- Work from Home Options May Be Available After Introductory Period

- 401k with 4% employer match plus an additional Safe Harbor Employer Contribution

- Generous Paid Time Off

- Tuition Reimbursement

- Commute/Parking Incentive Plan

- Comprehensive Medical, Dental and Vision Insurance Package

- Gym Reimbursement

- Company and Team Bonding Events