Service Tower Specialist/LAC

Under general supervision, performs and reviews specific processes and procedures within and across departments to support achievement of regional, divisional and corporate goals.

Essential Functions

• Participates/leads in the design, development and implementation of processes within area of expertise.
• Main responsibilities include: internal and external quality measurement (Service Tower), performance management, communication office, daily/ weekly service monitoring, process compliance, stakeholder management/ engagement.
• Perform other duties as assigned.

Minimum Education

Bachelor's Degree/equivalent.

Minimum Experience

Two (2) years related experience.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills and Abilities

Analytical skills.

Planning and organizing skills.

Influencing and persuasion skills.

Presentation skills.

Problem solving skills.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)