Network/Telecom Analyst I

Provides mainframe, remote access, personal computer (PC) & agency-specific application support and maintenance for the department. Installs, configures, maintains, and troubleshoots PC and other network equipment. Provides technology support to staff and community users of the Computer Clubhouses, Computer Learning Program, and public access computer labs. Troubleshoots PC, printer, and server connectivity and functionality problems. Coordinates and performs hardware and software upgrades to PC's and application servers to maintain up-to-date compatibility among resources. Coordinates upgrade and installation efforts with department staff. Provides user training and support to NCS staff and the community. Assists in developing documentation on desktop hardware, software and agency-specific applications. Provides Agency Access Control Administrator (ACCA) functionality for users based on DIT and NCS standards.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
• Provides routine support for network and/or telecommunications functions;
• Responds to and prioritizes requests from users to provide guidance and assistance;
• Adds/deletes users;
• Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
• Assists the help desk in problem determination and solution;
• Sets up, installs, and tests hardware and peripherals at user sites;
• Installs network operating system and standard programs;
• Assists in the installation of more complex software and equipment;
• Provides basic one-on-one training to users;
• Maintains system records and documentation;
• Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
• Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
• Maintains an inventory list of agency hardware and software;
• Provides assistance to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Some knowledge of communications network management and router configuration;
• Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
• Understands the PC in a network environment;
• Understands the network environment and its operation;
• Ability to install system hardware and software;
• Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to communicate effectively, both orally; and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Familiarity with supporting computers in a public access environment.
• Experience with PC Imaging applications and process, such as Swimage, Encore, or Symantec Ghost.
• Three (3) years of experience performing end-user desktop support in a multi-site environment.