Senior Web Production Program Manager

Cloudflare, Inc.
United States, California, San Francisco
101 Townsend Street (Show on map)
Apr 07, 2025
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Bengaluru, India \| Lisbon, Portugal \| Mexico City, MX About the role As the Sr. Web Production Program Manager on the Web Strategy team, you will be responsible for the intake, grooming, prioritization, and delivery of web facing initiatives in an operationally efficient manner for our marketing website. The role is 50% program management and 50% hands-on web production. You will act as a key partner to x-functional stakeholders for their web facing needs and help drive those initiatives with a strategic lens in a standardized, timely and operationally efficient manner. This is a highly visible role, which requires a growth mindset, great attention to detail, ability to multi-task, strong communication, and organizational skills. The web production team is globally distributed and this role requires close coordination with other team members to ensure on-time, high quality publishing with full QA and governance. Primary responsibilities Manage end-to-end content production from intake to delivery for the website Groom web production requests with stakeholders to ensure that requirements are complete and ready for execution Lead discussions with stakeholders on open ended requirements and shepherd towards a strategically aligned, operational efficient solution, which is best for UX and website visitors. Triage and prioritize tickets on a daily basis, use judgement to determine execution priority to ensure delivery of time sensitive requests Project manage large scope web-facing projects to ensure streamlined and timely delivery Personally execute day-to-day as well as high priority content updates in the CMS Ensure proper review / QA before publishing content to the web Proactively and periodically assess the web production workflow and optimize for efficiency and productivity Partner with engineering to drive improvements in the CMS UI to enable faster and error free authoring experience for web producers Partner with localization and growth teams to execute personalization campaigns on regional sites Provide operational reporting for monthly and quarterly leadership reviews Experience and requirements 6+ years experience in a web production or content management role at a large B2B or B2C enterprise 2+ years of experience in project management or web production management preferably on a marketing team 2+ years hands-on experience using one or more CMS(s) in a large enterprise environment. Familiarity with Contentful is a plus Experience scaling web production operations and managing resource allocation for optimal delivery Experience managing large ticket queues and efficiently triaging and expediently processing requests, using good business judgement and a long term vision. Solid experience with Jira and kanban / agile methodologies Strong communication, organizational and project management skills with attention to detail Take ownership and feel responsible for the quality of work published to the web, free of bugs, errors and visual defects Comfortable managing competing priorities and multiple communication streams at the same time What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.