Senior Salesforce CRM Test Analyst

Cognizant Technology Solutions is looking for a "Senior Salesforce CRM Test Analyst" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

About Cognizant's QEA Practice:

We are the largest Quality Assurance Practice Globally servicing 800+ Clients. We bring the industry leading vision and expertise to help with Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group for four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!

Senior Salesforce CRM Test Analyst

Location: Durham, NC

Required Skills

Bachelor's degree in computer science or equivalent related work experience.

6 to 9 years of experience in Salesforce CRM testing, automation, and integration

Effective collaboration with developers, stakeholders, and cross-functional teams.

Roles and Responsibilities

Lead a high-performance team of Quality Engineers focused on CRM testing, automation, and integration.

Define and implement testing best practices, automation frameworks, and quality metrics.

Establish and maintain a test strategy covering functional, regression, integration, and end to end testing

Implement automation frameworks for CRM modules, including customer data, workflows, and reporting

Ensure end-to-end system validation across CRM integrations (ERP, marketing tools, data warehouses, etc.)

Collaborate closely with product management, development, and operations teams to define quality requirements, address risks, and ensure alignment on project goals.

Advocate for and implement automated testing practices, ensuring effective use of testing tools and frameworks to improve efficiency and coverage.

Define quality metrics and KPIs, analyze data to identify trends, and provide regular reports to senior management on quality performance and improvement opportunities.

Identify potential quality risks early in the development process and work with teams to implement appropriate mitigation strategies.

Drive continuous improvement initiatives within the QA team and across the organization to enhance software quality and testing processes.

Excellent analytical, problem-solving, and communication skills.

SF certification would be ideal

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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