Patient Services Representative II

#CA-DK #48XAdminsupport

The UCDH Department of Radiology provides diagnostic radiological services to adult and pediatric inpatients and outpatients. Under the direction of the Ambulatory Care Supervisor(s), and the Manager, the MOSC 2 provides patient care coordination to Radiology modalities.

As the support member in Radiology, the incumbent is responsible for sustaining an environment of intrinsic good will in which to provide his/her assigned patient population all essential non-medical assistance in areas of appointment scheduling, registration, ancillary visit, patient population, and insurance administration. Incumbents are expected to adhere to the established protocols of the Department of Radiology, practice standards and principals of managed care.

This person interacts directly with Radiologists, clinicians, community physicians, and other University personnel. Incumbent works independently and work is referred to his/her supervisor when standard procedure or processes do not apply.

Apply By April 22, 2025 at 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High School/ GED equivalent or related work experience.
• Demonstrated knowledge of medical terminology and anatomy sufficient to schedule patient exams, read patient diagnostic physicians, log patient diagnosis and research film inquiries.
• Complete working knowledge of Radiology practices and protocols related to appointments, medical records, and other business and office procedures.
• Complete working knowledge of Health Care Insurance programs such as Medi-Cal, Medicare, HMO, PPO, fee for service, and worker's compensation, sufficient to obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, ancillary services, coordinate hospital admissions, complete and submit billing documentation, and explain provisions and requirements to patients.
• Written and oral communication skills clearly and concisely provide information, explanations and instructions to and to elicit intonation form others with varying levels of ability to understand, including individuals who are ill, distressed, or for whom English may be a second language.
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibility to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient and activity and frequent interruptions.
• Remains flexible and adaptable to changes in policies and procedures.
• Interpersonal skills to establish and maintain a friendly, welcoming environment for clinic's customers; to demonstrate an interested, understanding, compassionate and caring manner; to maintain a courteous and calm demeanor; and to use a firm and assertive approach to negotiate with and persuade others to take required action.
• Accomplishes a variety of concurrent assignments in an effective and efficient manner. Organize and prioritize assignments to complete assignments in a timely and efficient manner, particularly when there are changes in workload assignments, pressures of deadlines or heavy workload.
• Ability to present a professional appearance and manner.
• Ability to maintain composure, efficiently and a positive, customer-service oriented manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, injured, angry, or emotionally distressed.
• Problem solving skills to independently identify a problem: identify the resources available to solve the problem; create viable solutions and take the action necessary to implement them and follow through to ensure that the problem is resolved to the satisfaction of all parties.
• Decision making skills to independently exercise delegated authority to take adion, and to appropriately seek assistance from others when limits of delegated authority have been reached.

Key Responsibilities

• 60% - REGISTRATION/RECEPTION
• 15% - PATIENT'S VISIT COORDINATION
• 10% - INSURANCE ADMINISTRATION
• 10% - SUPPORT FUNCTIONS
• 5% - PROVIDE PATIENT ASSISTANCE AS REQUIRED

Department Overview

Radiology Administration

POSITION INFORMATION

• Salary or Pay Range: $26.01 - $32.27
• Salary Frequency: Hourly
• Salary Grade: 265
• UC Job Title: MED OFC SVC CRD 2
• UC Job Code: 009213
• Number of Positions: 2 (2 of 2)
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08 Hours
• Location: 48X (4868XST)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Microwave/Radiation - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Occasional Up to 3 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Occasional Up to 3 Hours
• Communication skills - Occasional Up to 3 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and occasional overtime to provide coverage as needed for sick leave, staffing shortages, etc. must adhere to Department's Standards of Attendance including minimal use of sick leave and punctuality. No eating allowed in work area. This position may require walking to different locations through the facility. Must keep work area clean and free from debris. UCDH is a smoke-free facility. No Smoking. TB test required annually per JCAHO regulations.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks