Practice Assistant II, Bariatric/Thoracic Surgery- Brigham & Women's Surgical Care in Weymouth

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.

- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

-Answers incoming telephone calls in a timely fashion. Adhere to organizational and departmental service standards related to telephone access to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.

Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party

For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, specialty referrals, parking, directions and general information.

-Appropriately manage patient gateway messages and ensure a timely response as well as triage requests appropriately.

- Maintains all provider clinical appointment schedules according to provider template and adjusts them in a timely fashion as needed.

Schedules patients for appointments in the surgical practice and facilitates appointments for patients to external referral agencies as well as for testing, imaging and other specialist appointments.

Warmly greets patients when checking patients out from their appointments and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.

- Coordinates the site-specific patient intake forms and gathers all necessary medical records for patient to see the provider. Prepare charts for clinic so that provider has all information at appointment time.

- Assists with maintaining space, check out desks and waiting room in an orderly fashion.

Carries out daily start-up and shut-down functions Provides coverage for other admins who are out of the office, as well as front desk check in when needed. Collects appropriate co-payment, cash receipt and referrals. Performs reconciliation.