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Operations Specialist - Scheduling And Cell Logistics

TEKsystems
$41.43 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Washington, Seattle
Apr 09, 2025
Description The Global Operations Specialist Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of BMSs clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation manufacturing distribution and administration. The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world. The primary duty of the Global Operations Specialist Scheduling and Cell Logistics is to execute day-today operations gt= 95 of time. Participation in projects and working groups with growth opportunity as operations permit considering performance and alignment with development plan. - The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access as extensive work at computers and phones is essential to job function - Work schedule will be 3 over night shifts Friday night - Monday morning 8pm - 9am EST. - Holiday on-call support is required as assigned - Domestic and international travel is possible but will not exceed 10 Education and Experience: - Bachelors degree or equivalent work experience - 3 years of work experience in scheduling planning operations logistics and/or supply chain - Experience working in Salesforce CRM APEX Oracle SAP and/or other comparable planning/scheduling/execution systems is preferred - Experience working in a regulated environment cGMP/FDA is preferred - Must have strong proficiency with Office 365 software especially Outlook Excel PowerPoint and Word Responsibilities: - Act as initial and primary scheduling point of contact for apheresis centers manufacturing sites couriers and other logistics partners -Create and maintain patient schedules in coordination with apheresis centers manufacturing sites treatment sites and third-party logistics -Monitor collection delivery transportation and manufacturing activities - Troubleshoot and develop plans of action for issues throughout the patient journey - Interact with internal and external stakeholders over the phone and email - Ensure a positive end-to-end customer experience -Execute urgent escalations and facilitate product returns and product replacements - Input and maintain transactional data related to patient schedules within BMSs scheduling system -Actively participate in tactical and other meetings as assigned - Facilitate daily operations activities and meetings including shift turnover on rotating basis -Provide real-time scheduling portal support to external users -Monitor and triage requests and issues within the case management system - Provide on-call and holiday support as assigned -Knowledge Skills and Abilities: -Highly self-motivated self-aware and professional -Flexible in responding to quickly changing business needs - Exceptional customer service orientation - Skilled at managing tense situations and de-escalation -Eager to work with teams from other regions and cultures - Strong sense of ownership and accountability -Able to work independently and in groups - Fluent reading speaking and writing skills required in English For CA Workers Only - The starting hourly compensation for this assignment is a range from 32.62 - 41.42. While the final individual compensation will be determined by your employer of record and not BMS factors that will be included in making the final determination may include the characteristics of the assignment such as demonstrated experience required skill and the geographic location where the job is performed. The starting hourly compensation may be subject to change. Experience Level Entry Level Pay and Benefits The pay range for this position is $41.43 - $41.43/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.