Software Products Delivery Lead

Software Products Delivery Lead

The Company:

Educe is dedicated to helping organizations evaluate, implement, and optimize talent management technologies that enable them to realize the full potential of their employees. We are partnered with innovative, industry-leading software providers to offer our clients comprehensive talent management solutions. At Educe, we offer our employees the opportunity to continually learn and develop, contribute to our growing firm and make an impact on our clients. We recognize and appreciate the unique strengths of each member of the Educe team and encourage employees to challenge themselves and hone skills based on their individual strengths and interests. We believe that by consistently offering our employees opportunities to take on new responsibilities we empower them to drive our firm's growth. Ultimately though, we work hard here because as individuals we find personal satisfaction in making a difference. This culture is a priority for us, and we intend to continue improving the ways this firm can interest, challenge, and reward us all. We think this is an important component of why we're recognized as a Great Place to Work by The Washington Post, Washingtonian Magazine, and Fortune Magazine!

The Role:

The Software Products
Delivery Lead oversees the R&D of new software as well as the ongoing Operations
(Support and Maintenance) of existing, deployed SaaS in use by our
clients. This key role on our small, highly
collaborative leadership team brings expertise and experience in creating and
managing complex, vital, and highly integrated SaaS solutions. The Software
Products Delivery Lead manages the functional leaders who manage all R&D
and Operations projects and personnel. This
role is responsible for ensuring the profitability of the Delivery teams, executing
high quality software projects on time and within budget, managing product
teams and resources, fostering teamwork, and creating an environment that enables
reliable outcomes and significant growth.

The Responsibilities:

Key responsibilities include:

Product Delivery & Execution:

• Overseeing the R&D team to ensure development processes align with defined requirements, provide accurate estimates, and deliver high-quality code on time, while adhering to software best practices and industry standards.
• Overseeing the Support & Maintenance team to deliver outstanding customer service, efficiently resolve issues, and proactively maintain and update software to ensure security, modernization, and seamless operation.
• Responsible for managing scope, delivery, resources, and financials, and ensuring alignment between the product priorities/roadmaps and the product engineering delivery plans.
• Collaborating closely with the Product Strategy and Sales Lead to understand client requirements, ensuring that client-facing deliverables align with R&D budgets and timelines.
• Partnering with the VP of Engineering to align engineering best practices and standards with project execution, while overseeing the operations of core product support and maintenance to ensure seamless performance and continuous improvement.

Budget & Resource Management:

• Coordinating cross-functional teams to ensure timely and efficient project execution, handling any roadblocks or resource challenges as they arise.
• Juggling the pipeline of new build projects against continued operations and understanding business dynamics to make informed resourcing decisions.
• Providing clear, transparent, and regular reporting on project budgets, timelines, and resource utilization.

Process Improvement & Innovation:

• Creating and adhering to an effective delivery process, continually improving processes to increase efficiency and effectiveness.
• Maintaining a high standard of quality in project deliverables including implementing and monitoring quality assurance processes to ensure that all work meets or exceeds client expectations.
• Identifying and mitigating potential risks that may impact project timelines or deliverables.

Team Development & Leadership:

• Managing expectations across business, technical, and leadership teams to ensure alignment on goals and deliverables.
• Building strong relationships with teams and stakeholders to enable effective communication.
• Oversight of delivery teams including recruiting, developing, and coaching team members.
• Fostering a culture of continuous learning, collaboration, and high performance.
• Conducting regular performance evaluations and providing ongoing feedback to help team members excel in their roles.
• Participating in other activities that contribute to organizational objectives.

Requirements:

• Experience with client-driven full systems development lifecycle concepts.
• Proven track record of delivering projects on time and within budget.
• Track record of growing and developing high-performing teams.
• Ability to express oneself clearly in both verbal and written communication to technical and non-technical peers and stakeholders.
• Passionate about customer service, producing high-quality deliverables, and follow-through.
• Attention to detail, determined, and solution-oriented.

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field an accredited institution or equivalent combination of education, training, and experience.
• 10+ years of experience in software delivery or project management, with at least 5 years in a leadership role.
• Ability to travel to internal and semi-annual firm meetings and occasional client travel.
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

This job is 100% REMOTE, or can be based in our Bethesda, MD, headquarters or New York office.

The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, and face-to-face.
Please note this description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

The Benefits:
At
Educe, we care about the health and happiness of our employees. We offer 100%
employer-paid medical, dental, and vision for all full-time employees and
dependents, so our employees never have to worry about health care for their
families. We also offer paid vacation and sick time, 401k profit sharing, and a
monthly cell/internet stipend. Each year Educe shuts down from Christmas Eve to
New Year's Day to give our employees time to recharge and spend time with their
families.

At Educe we advocate for an open, inclusive, merit-based
culture. We are committed to providing an environment of mutual respect where
equal employment opportunities are available to all applicants and employees
without regard to race, color, religion, marital status, age, national origin,
ancestry, physical or mental disability, medical condition, pregnancy, genetic
information, gender, sexual orientation, gender identity or expression, veteran
status, or any other status protected under federal, state, or local law.

If you'd like to view a copy of the company's affirmative action plan or
policy statement, please email hr@educegroup.com.
If you are an individual with a disability and would like to request a
reasonable accommodation as part of the employment selection process, please
contact accommodation@educegroup.com. View the "EEO is the Law" poster here.