Senior Product Manager- Loyalty

Sapient Corporation
Salary Range: $117,000- $175,000
parental leave, paid holidays, tuition reimbursement
United States, Illinois, Chicago
35 West Wacker Drive (Show on map)
Apr 11, 2025
Job Description As a Senior Product Manager, you will partner with our clients to design, deliver, and scale loyalty solutions that drive engagement, retention, and lifetime value across Retail, Consumer Goods, and Travel & Hospitality industries. As part of your responsibilities, you will lead a collaborative, cross-functional and high-performance team working with CX/UX designers, developers and senior management to define and build loyalty capabilities-such as rewards engines, personalization services, membership tiers, partner integrations, and omnichannel experiences-that deliver a differentiated customer experience, meet the demands of the market and drive business results. aa Qualifications Qualifications (Expected): 5+ years of product management experience, including 2+ years building or scaling loyalty solutions Strong understanding of loyalty mechanics, customer lifecycle engagement, and emotional loyalty levers across multiple verticals Experience with MarTech/CDP platforms, mobile apps, eCommerce or booking systems, and real-time personalization engines Proven ability to design customer-centric solutions while balancing business and technical constraints Data-driven decision-maker with experience using segmentation, behavior modeling, or predictive analytics to influence roadmap priorities Excellent stakeholder management and communication skills across marketing, engineering, and executive teams Experience working with cross-functional teams in a matrix organization including Engineering, Marketing, Finance, UX, and Analytics Experience using data and analytics tools and well-developed intuitions for leveraging data and analytics in generating objective and actionable evidence for fast and data-driven decision making Strong presentation and communication skills Bachelor s degree in Computer Science, a related field, or equivalent practical experience Qualifications (Preferred): Experience with partner-based or coalition loyalty models, and integration with travel loyalty platforms (e.g., Sabre, Amadeus, loyalty API, Talon One providers) Demonstrated experience shipping product to market Strong analytics skills and experience using analytics/visualization tools Business and digital strategy experience Identifying organizational and process changes required to successfully realize the benefits of a solution Additional Information Salary Range: $117,000- $175,000 Benefits of Working Here: Flexible vacation policy; time is not limited, allocated, or accrued 16 paid holidays throughout the year Generous parental leave and new parent transition program Tuition reimbursement Corporate gift matching program As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200. Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.