Social Services Manager

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are seeking a Social Services Manager to join our team, overseeing our Inpatient and Emergency Department teams. This role will work full time days, including on-call coverage (off-site) every 3^rd weekend.

Purpose of this position: Responsible for managing and coordinating social work services across the Hennepin Healthcare to include the emergency department, inpatient, and clinics. This position does not include oversight of psychiatric social workers in inpatient or outpatient setting or in home care services settings.

RESPONSIBILITIES:

• Plans and manages social work services
• Establishes standards for services provided and monitors compliance / quality of services
• Manages personnel in the department including recruiting, onboarding/training and competency assessment and performance evaluations
• Consults on difficult case problems to mentor staff on problem solving and actions
• Prepares department budget, aligning with organizational goals and objectives
• Insures adherence to State, County and Medicare guidelines affecting social services activities
• Serves as resource person to staff and medical personnel. In collaboration with other department leaders, maintains contacts with outside resources in the post-acute care network to provide for continuum of care needs of patients
• Prepares plans related to and achieves annual departmental goals including clinical improvement, patient satisfaction, employee engagement, financial vitality and growth and prepares and maintains related reports as needed
• Establishes and maintains social services department and related program's policies and procedures
• In collaboration with other department leaders, maintains an integrated system-wide program of social services that meets the needs of patients, families, staff, and physicians
• Ensures that programs maintain clinically competent and adequate staff as needed to provide social services to expected patient caseloads
• Maintains responsibility for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, professional standards, and regulations
• ommunicates departmental, organization, and industry information effectively to staff
• Attends all required safety training programs and can describe his or her responsibilities related to general and department/service safety specific jobrelated hazards
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Identifies real/potential problems affecting the services and uses problem solving methodology to address problems
• Promotes effective working relations both interdepartmentally to promote system-wide continuity of care

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.