Academic Support Coordinator, Skills Development

Job Description

Typical duties may include but are not limited to:

• Coordinates, develops, and provides various support services for a variety of student populations on specialized topics such as time management, goal setting, effective study strategies, and other transferrable skills students need to thrive in college.
• Manages day-to-day operations of peer academic coaching program.
• Instructs and encourages students in the use of College-supported online learning assistance resources, skill development, and academic support programs.
• Coordinates with campus partners, including faculty, staff, and students, to identify academic support resources and programming needs.
• Provides data on program usage and student success.
• Implements and supports programs designed to enhance and promote peer coaching services and increases program impact on student academic success.
• Creates and implements program evaluations and assessments to measure and report the effectiveness of peer coaching services to leadership and relevant stakeholders.
• Maintains operational data analysis and distribution of related reports.
• Identifies opportunities for service improvements that enable peer academic coaching programs to achieve goals and objectives.
• Assists with program-specific budget recommendations.
• Plans and coordinates events, seminars, presentations, and workshops that support Peer Academic Coaching Program.
• Answers directional and informational questions, referring questions or issues to other College offices as appropriate.
• Participates in College initiatives regarding student success and institutional effectiveness.
• Participates in the development of departmental goals and objectives.
• Recruits, hires, trains, supervises, and evaluates OPS and part-time student employees.
• Maintains work schedules, timesheets, and payroll approval for student employees.
• Explains and enforces the policies, rules, and regulations of the department and University.
• Engages in professional development and training as appropriate and needed.

Other Duties:

• May serve as a team leader and oversee the work of lower-level personnel and/or student employees in assigned area.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Master's Degree from an accredited institution in Higher Education or related field.
• Experience managing/coordinating peer support programming.
• Experience implementing and assessing academic or co-curricular programs.
• Experience designing and implementing peer engagement/peer support/peer coaching models.
• Experience organizing and coordinating outreach efforts.

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Knowledge of and ability to adhere to FERPA requirements.
• Skill in organizing resources and establishing priorities.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Ability to understand, interpret, apply, and explain personnel policies and procedures.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to work independently to complete assignments.
• Ability to provide professional customer service.
• Ability to present to large groups.

Pay Grade 17

Applications received prior to May 12, 2025, will receive priority review.