Small Business Card Capabilities Growth and Analytics Lead (Senior Business Manager)

The Small Business Card Experiences & Capabilities team is looking for a Senior Business Manager to lead our Strategic Growth and Product Analytics team. Our team is building capabilities that make our cards more attractive to small business owners, ultimately helping them to grow their businesses. We thrive on deeply understanding customer needs and business opportunities, then working cross functionally to develop a strategy and learning agenda to meet those needs.

Your role will be to help drive the strategic vision and analytical approach for growing our Employee Card and Virtual Card portfolios as well as driving engagement through improved digital experiences. You and your direct reports will partner with Product Managers, Marketing, Engineering, Design and many others to deliver critical capabilities powering our Small Business Card value propositions.

This role will include work on items such as:

• Deeply understand customer needs and business value drivers to define a strategy for continued growth. Leveraging your deep analytics expertise, you will become fluent in the data around our products, generating data-driven insights to define a business strategy, product vision, and roadmap.

• Define measures of success for a suite of products through setting and tracking OKRs and KPIs; steward the team to utilize advanced analytics to automate monitoring/reporting.

• Partner with a cross-discipline team to design and develop experiments to test hypotheses, iterate, and implement changes in existing products that drive improved customer experience and business value.

• Drive adoption, engagement, and usage through deep partnership with Product and Marketing; create and implement a marketing strategy.

• Build strategic relationships and influence partner teams to drive key outcomes, collaborating with an extended team beyond the Small Business Card organization.

• Manage a team of business analysts to deliver on these critical business objectives.

We want you if you are:

• Dynamic: You have a successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

• Growth-Minded Leader: You create an inclusive team culture, empowering your direct reports, and inspiring your broader team. You care deeply about growing others.

• Ownership Minded: You're biased toward action; you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask, and able to prioritize your & your team's work.

• Analytical Problem Solver: You have a proven track record of decision making and problem solving based on analytics. You bring conceptual thinking skills and a strong quantitative orientation to solving complex problems.

• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You know how to build a network of peers and stakeholders to grow your sphere of influence.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.

• Intellectually Curious. You are comfortable with ambiguity, hungry to learn, and a seeker of new challenges.

Customer Focused: You have a desire and ability to connect with our external or internal customers to fully understand their needs and build solutions that improve their lives.

Basic Qualifications:

• Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
• At least 2 years of experience in quantitative analysis
• At least 2 years of experience in qualitative analysis
• At least 1 year of experience in people management
• At least 1 year of experience in project management

Preferred Qualifications:

• Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).