Principal Engineering Fractional Manager

Position Description:
Plays a crucial role with the development of My Career Advisor (MCA), Genesis, reporting platforms and other Virtual Services platforms for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Manages and coordinates the development, installation or deployment, and maintenance of custom software to process data using business and scientific applications for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Provides technical expertise in the analysis, design, and implementation of computing systems software; establishes and administers project plans; writes technical documentation, represents their department at meetings, and trains and guides other Team Members in the use of developed programs.

Essential Duties and Responsibilities:

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Produces return on investment analysis and optimization recommendations.
• Detects and repairs errors in data and program structure, logic, and coding.
• Applies the principles and techniques of software engineering to specific organizational needs and problems.
• Provides technical expertise and guidance to the team, assisting with problem-solving and technical challenges.
• Compiles, organizes, analyzes, and presents statistical and technical data.
• Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes.
• Works closely with Mission Services Leadership, Marketing, IT, L&D, customers and key partners to define the virtual services vision and strategy that is aligned with the high-level product roadmap.
• Maintains relationships with external vendors such as our marketing agency, reporting tools, server platforms and web building program vendor.
• Coordinates with various departments ensuring content remains relevant and fresh and all software is properly maintained.
• Oversees development of appropriate tracking and reporting to track product performance in order to evaluate future investment.
• Partners with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions.
• Builds and manages strong working relationships with Team Members.
• Creates and implements changes to optimize workflow.
• Develops and maintains applications and software on both the Internet and Intranet websites.
• Prepares UML diagrams, flow charts and design documentation.
• Provides direction on system enhancements and implementation of new tools offered through virtual services.
• Identifies risks, challenges, opportunities and business integration needs.
• Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria.
• Oversees the creation of Product Backlog for a specific project.
• Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team.
• Understands and applies new trends and market standard methodologies.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.
  

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's Degree Preferred, or equivalent work experience
• 7 years' experience working with internet technologies and/or website management preferred with the ability to translate product needs to technology
• 5+ years' product management experience
• Experience with qualitative and quantitative methodologies to understand customers' needs and insights
• Web design and project management experience preferred
• Ability to analyze web analytics
• Expertise in User Experience (UX) design concepts
• Experience with web advertising, AdWords, or other similar products
• Excellent verbal and written communication skills
• Ability to speak and read English proficiently
• Ability to work with minimal direction and builds relationships at all levels
• Demonstrates professionalism, business acumen, strong problem-solving skills and a drive to follow through and execute business needs
• Proficient in MS Office Suite and Google Drive
• Valid driver's license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.