Quality Assurance Specialist

PRIMARY FUNCTION

As a Quality Assurance Specialist and Service Request Coordinator within the Logistics Support Services (LSS) division, you will play a pivotal role in ensuring the highest standards of quality and compliance in support of our Government services contract. Reporting directly to the Deputy Project Manager, you will assist in various business and administrative functions, including finance, invoicing, accounts receivable, accounts payable, labor time-keeping, and service request processing. Additionally, you will contribute to the management of safety, quality control, and risk factors. This position encompasses a diverse range of responsibilities, such as filing, record-keeping, organizing, verifying, and analyzing reports, as well as utilizing computer-based programs for general administrative tasks. Your adaptability and problem-solving skills will be essential in resolving issues efficiently and effectively.

ESSENTIAL FUNCTIONS

• Provide direct support to business and administrative efforts associated with the Government services contract.

• Assist in finance-related tasks, including invoice processing, accounts receivable, and accounts payable.

• Manage labor time-keeping and oversee the service request process.

• Coordinate service request jobs, including receiving, logging, prioritizing, and assigning tasks to appropriate personnel.

• Maintain a detailed schedule for all service request jobs, ensuring timely completion and adherence to contractual obligations.

• Communicate effectively with internal teams and external stakeholders to coordinate resources and resolve any issues or delays.

• Support the management of safety, quality control, and risk factors.

• Perform general administrative duties, including filing, record-keeping, and organizing.

• Assist with Project Management in ensuring contractual obligations are met and upheld including data tracking, ensuring deliverable schedule is met and work processes follow applicable NPRs and APDs.

• Utilize computer-based programs for various administrative tasks.

• Resolve issues and problems by selecting from alternative methods or adapting procedures.

SUPERVISORY RESPONSIBILITIES

This position will not have any direct reports

KNOWLEDGE, SKILLS, & ABILITIES:

• Proficiency in Microsoft computer-based applications.

QUALIFICATIONS:

• Minimum of 3 years of experience in clerical and/or administrative duties.

• High school diploma required; a two-year degree in Business Administration, Business Management, or Accounting preferred.

• Three years of general administrative work-related experience.

• Two-year degree requirement may be waived for applicable work experience.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.