Executive Director Regional Marketing - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Executive Director of Casino Marketing Regional Operations will lead the innovation, development, and execution of MGM's Regional Casino Marketing and Host Relationship Marketing strategy. This role is responsible for building and sustaining a consistent operating model and CRM technology platform across all MGM Regional properties. In close collaboration with the SVP of Regional Marketing and property-level leaders, this position will unify best practices and elevate guest engagement. This is a unique opportunity to drive strategic transformation alongside top-performing properties and industry-leading talent.

THE DAY-TO-DAY:

• Collaborate with Regional and Corporate Marketing leaders to develop and implement a consistent Casino Marketing strategy and operating model across all MGM Regional properties.

• Drive a culture of proactive sales and exceptional service among Host teams to deepen customer loyalty.

• Lead the development and delivery of Casino Marketing sales training in partnership with HR and Training teams.

• Partner with IT and third-party vendors to support the design, implementation, and evolution of the CRM platform.

• Gather feedback from property teams to enhance the Casino Marketing model and CRM capabilities.

• Define KPIs and partner with Analytics teams to build dashboards and reports that measure performance.

• Serve as a subject matter expert and advisor for all Host Marketing-related initiatives.

• Coordinate hosted player movement and VIP event strategy across Regional and Las Vegas properties.

• Manage and develop two Regional Casino Marketing Managers.

• Monitor regional competitors to ensure MGM maintains strong market positioning.

THE IDEAL CANDIDATE:

• Bachelor's degree in business, Marketing, or a related field-or equivalent experience.

• 4+ years of relevant experience in a Director-level (or higher) Casino Marketing leadership role, with a proven track record of driving business transformation, building strong team culture, and delivering measurable results.

• Experience implementing and optimizing Customer Relationship Management (CRM) platforms in a sales- and relationship-driven environment.

• Demonstrated leadership and change management experience in a multi-property or divisional setting.

• Deep understanding of key casino operations and marketing functions, including player development, Casino Marketing, and overall casino operations.

• Strong analytical skills with the ability to interpret and act on statistical data to inform strategic decisions.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19628

Pay Range:

The typical pay range for this role is:

Minimum - Maximum

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!