New

Director of Student Services School of Dental Medicine

East Carolina University

$55,000 - $66,520

United States, North Carolina, Greenville

Apr 21, 2025

Posting Details

Position Information

Job Title	Director of Student Services School of Dental Medicine
Position Number	001265
Vacancy Open to	All Candidates
Department	AAH SODM STUAFF MGMT RECRUITMENT
Department Homepage	https://dental.ecu.edu/
Advertising Department	DENTAL MEDICINE, SCHOOL OF
Division	Academic Affairs
Classification Title	Director Professional
Working Title	Director of Student Services
Number of Vacancies	1
Full Time Equivalent (FTE)	1.00
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$55,000 - $66,520
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Professional
Organizational Unit Overview	The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Associate Dean for Faculty Affairs, Assistant Dean for Dental Education and Informatics, Assistant Dean for Academic Success and the Assistant Dean or Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences. Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs in rural populations of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed. Advanced patient care is also provided to patients by participating faculty in the Faculty Practice in Ross Hall.
Job Duties	The Director of Student Services manages and directs all services and functions related to students enrolled at the School of Dental Medicine. In addition to continual daily contact with individual SoDM students and student organizations, the Director interacts with all stakeholders within the School of Dental Medicine on student-related matters. Similarly, the Director interfaces with other ECU units and offices, community-based service organizations, professional associations, State government agencies and offices, and corporate entities, and regarding student matters, and on behalf of students. The breadth of these interactions enables the Director of Student Services to serve as the primary interface for student services, and to maintain widely reaching supportive relationships with students throughout their time of enrollment and as they transition to become alumni of the School. This position manages a wide range of tasks simultaneously and accurately, and responds to multiple requests in a short period of time. The Director of Student Services performs the following functions for the School of Dental Medicine. In addition, travel may be required of this position for trade shows and/or recruitment fairs. Serves as a resource and advocate for students (20%) Coordinates and directs graduation-related events and student related events for the SoDM (20%) Manages Student Communications (15%) Oversees functions of all SoDM student organizations (15%) Manages student travel budget and related travel logistics for professional meetings (15%) Manages student housing program for D4 students rotations (10%) Compliance (5%) Manages Student Communications (15%) Serves as the SoDM's primary point of contact regarding student matters. Facilitates communication with individual students and groups of students. Serves as a resource for students, staff and faculty for student-related matters, policies and procedures. Responds to all inquiries from students and to all inquiries regarding students. Develops class composites. Maintains and annually updates Student Handbook. Interfaces with a wide range of internal and external stakeholders, including: the Chancellor's Office, Board of Trustees' members, other state agencies and university units, and counterparts at other universities, regarding student-related matters. Serves as a resource and advocate for students (20%) Contacts other university offices and external constituencies as needed to resolve student concerns. Advocates for students both within the SoDM and externally. Manages extremely confidential student matters. Facilitates the development of new student programming in response to student, SoDM or university needs. Oversees functions of all SoDM student organizations (15%) Advises and mentors leaders of Dental Student Government and other student organizations. Guides Dental Student Government leaders in developing their annual budget; mentors them in allocating SoDM student activities fund; provides final approval regarding allocation of funding. Oversees student organization expenditures, including payment of invoices and reimbursements, where appropriate. Approves student organization activities and fundraisers. Coordinates student Lunch and Learn activities. Maintains calendar of student activities. Coordinates and directs graduation-related events and student related events for the SoDM (20%) Related to graduation, coordinates programming for final two weeks of D4 year, Graduate Recognition Breakfast, SoDM Convocation Ceremony, and other events. Coordinates and directs student-related events for the SoDM including week-long new student Orientation, Tomorrow Starts Soon pre-orientation event, White Coat Ceremony, Family Day Assumes budgetary responsibility for all student events Supports other SoDM events (e.g., Fall Convocation) as needed. Manages student travel budget and related travel logistics for professional meetings (15%) Develops annual projected student travel budget, including sources of funding Educates students regarding parameters for ECU-sponsored travel Determines allocation of travel amount, based on student requests and availability of budgeted funding. Coordinates application and selection process for various travel opportunities (e.g., ASDA National Leadership Conference). Manages student housing program for D4 students rotations (10%) Interfaces with North Carolina Area Health Education Center offices across the state regarding student housing. Approves student housing requests as needed by regional AHEC offices. Interfaces with students as needed to address questions or concerns regarding housing. Ensures ongoing suitability of housing options for students on rotations Compliance (5%) Researches University and peer institution student-related policies, procedures and regulations; drafts and/or revises SoDM standard operating procedures and guidelines. Ensures that processes and practices fully comply with appropriate legal, regulatory (federal, state and institutional) and accreditation standards (e.g., Family Educational Rights and Privacy Act, Americans with Disabilities Act, HIPAA, Commission on Dental Accreditation). Contingent upon availability of funds.
Minimum Education/Experience	Master's degree in education, communications, student services or related field; or will accept in substitution a Bachelor's degree in education, communications, student services or related field with a minimum of two years directly related experience; all degrees must be received from appropriately accredited institutions. Demonstrated experience collaborating with a wide array of individuals to include students, faculty, staff, administrators, and the community. Excellent oral and written communication skills; effective interpersonal skills. Demonstrated experience independently managing confidential and sensitive matters on a daily basis. Demonstrated experience supervising staff, meeting deadlines, and solving problems independently.
License or Certification Required by Statute or Regulation	Position requires a valid driver's license or the ability to obtain one within 30 days of the date of hire. A valid driver's license must be maintained as a condition of employment.
Preferred Experience, Skills, Training/Education	Higher education experience Demonstrated experience in dental or health professions education setting, preferably in student affairs
Special Instructions to Applicant	East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents: Curriculum Vitae Letter of Interest List of Three References (noting contact information) Questions can be directed to: Jon Jones, Search Committee Chair jonesjona19@ecu.edu Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant	In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date	04/21/2025
Open Until Filled	Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins	05/05/2025
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/85711
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.