Receptionist

This job posting was opened on 4/22/25. Please note that we will be prioritizing candidates who are current IRC (and recently employed by IRC) staff before other applicants. If necessary, we will extend the opportunity to external candidates.

Background: The IRC in Salt Lake City opened it office in 1994, and providesresettlementservices through extended case management to newly arrived refugees for up to 24-monthsas well as over twenty different programs to educate and empower refugees.

Job Overview:The receptionist provides general office support with a variety of clerical activities and related tasks. They greet, welcome, and direct visitors and clients appropriately; notifying staff of visitor/client arrivals. They maintain the lobby and front desk and coordinate telecommunications and check-in systems, as well as cashier for the office.

Major Responsibilities:

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department.Manage flow of visitors during peak periods such as open office hours.
• Treat all staff, clients and guests with respect, professionalism, kindness, and dignity.
• Cashiering duties.
• Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
• Make appointments and conduct follow-up calls. Manage voicemail system and send messages to appropriate staff.
• Ensure client are checking-in when they arrive to the IRC and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
• Provide referrals and information on IRC programs and services. Refer non-IRC clients to appropriate internal and external resources.
• Maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day.
• Maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers.
• Maintain stock of office supplies and inform manager when low on stock.
• Provide clients with donation supplies and ensure documentation is handled correctly.
• Maintain office equipment including copier is in good working order; escalate issues as needed.
• Receive and distribute mail and packages. Process outgoing mail and deposit in mailbox on daily basis.
• Other tasks and projects as assigned.

Job Requirements:

• High school diploma or equivalent education or work experience.
• Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.
• Desire to work as a team member and demonstrated experience working with diverse communities and cultures.
• Must be well-organized, reliable, professional, detail oriented and flexible.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to speak in a clear and friendly manner over the phone.
• Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
• Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook.
• Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the predominant languages of the local client base a plus.

Working Environment

• Professional, fast-paced office environment.
• Must be able to use a computer for long periods of time.
• Hours: Monday-Friday, 9:00am-5pm. Position is fully in person.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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