Philanthropy Services Manager

Position Summary:
The Philanthropy Services Manager is responsible for supporting the revenue
generating areas of the Philanthropy team with a focus in four key areas: Database
Management (Blackbaud NXT); Stewardship; and Project Management The person
needs to be a forward-thinking, collaborative, innovative, and energetic professional
with proven success supporting a team of fundraising professionals.

Essential Functions:
Database Management: This positions plays a crucial role in advancing the
philanthropic mission of the organization by serving as the primary expert and
administrator of its fundraising donor database (RENXT).
* Assists in the oversight of the organizations CRM database, ensuring
integrity, accuracy and full utilization
* Collaborating closely with senior leadership, leverages donor data for
prospecting, analytics, research, and comprehensive reporting
* This role fosters collaboration across the Development team and various
departments within the organization
* Performs regular data hygiene tasks, such as deduplication, data cleanup,
and data enrichment
* Ensures all donations are accurately processed, recorded, and acknowledged
in a timely manner
* Responds to donor inquiries and requests for information in a timely and
professional manner, ensuring a consistently elevated level of donor
experience.
* Ensures legal, ethical and best practices are adhered to, in accordance with
Association for Fundraising Professionals guidelines and industry standards
* Produce analytical reporting, including but not limited to, ongoing weekly
reports during active fundraising appeals and post-campaign data; reports
reflecting retention rates, member giving, year-over-year comparisons,
donor trends, revenue dashboards, and prospect potential
* Support stewardship and moves management efforts and provide regular
reporting for tasks due/follow-up needed
* Provides leadership and oversight of ongoing operations by establishing,
implementing, training on, and monitoring business rules and procedures for
all functions in the database and all users, ensuring data integrity and
effective use of donor data to advance the philanthropic efforts of the
organization
* Develops and updates written processes and SOPs for both internal and
external use where applicable
Stewardship:
* Develops, implements and manages a strategic donor stewardship plan that
appropriately acknowledges and stewards all gifts and recognizes and
engages donors with a strong emphasis on major gifts
* Continually refines stewardship strategy to include but not limited to
meaningful donor acknowledgement and recognition, timely written and oral
communication, and creating donor experiences
* Leads development, documentation, communication and execution of
stewardship strategy
* Oversees donor recognition program including capital recognition (walls,
plaques, and signage) with collaboration between Philanthropy, Facilities and
Marketing
* Develop, implement, and maintain a customized Stewardship report and plan
for implementation of $25,000 and above major donors with development
officers
* Develop specialized impact reports for donors specific to funding areas (e.g.,
Outreach, Out of School Time, Aquatics, Teens, etc.) and across the
association where the donor has multiple locations and decision makers
* Develop, implement, and maintain a customized Stewardship Plan for special
giving groups (e.g., cumulative years of giving, etc.)
Project Management:
* Provide project management support for philanthropy team with capital
campaigns, endowment, team budgeting, scheduling and agendas, board
reports and weekly, bi-weekly or monthly team reports and office
management.
* Assist with special projects as assigned.

YMCA Culture & Cause Expectations
Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing-To care for, support, and help develop through encouragement.
Hopeful-Take an optimistic or positive view of future outcomes.
Determined-To devote full strength and concentrated attention to the cause.
Genuine-To be honest and open in relationships with others.

* Bachelor's degree
* Minimum of 3 years of relevant experience in data entry and CRM management
* Extensive familiarity with fundraising software management programs, with a preference for Blackbaud Raisers Edge/RENXT
* Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint)
* Thorough understanding of fundraising cycles, including donor engagement strategies, stewardship activities, and moves management plans
* Experience or familiarity with creating data visualizations and presenting data in accessible formats for diverse stakeholders
* Demonstrated strong analytical and critical thinking skills, enabling the translation of data into actionable insights

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

COMPUTER LITERACY
Skills are essential in all of the Microsoft Office applications including Word, Excel, and Access. Ability to use these programs to lighten work load, develop reports and to automate procedures is very necessary. Ability to diagnose basic PC problems and to communicate those problems is very important.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

TRAVEL
Travel is primarily local between assigned centers during the business day, although some out-of-area and overnight travel may be expected.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.