Children's Emergency Department Information Associate
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![]() United States, Connecticut, New Haven | |
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Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsibilities 1. Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner.
2. Develops and performs a variety of duties in support of staff and enhances the efficient functioning of the department.
3. As required by supervisor, performs related duties within the department.
4. Demonstrates commitment to personal career growth and competency to facilitate personal growth and job satisfaction as observed by the supervisor.
Qualifications EDUCATION Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience. EXPERIENCE Two (2) to three (3) years administrative clerical experience preferably in a patient care environment. Prior computer usage required. SPECIAL SKILLS Excellent communications, interpersonal, coordinative, and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make simple mathematical computations. Substantial keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relation skills. PHYSICAL DEMAND No special conditions. YNHHS Requisition ID 148671 |