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CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary: The Security Operations Center (SOC) Operator will be responsible for shift work in the SOC, a 24/7 operation center, which provides security support to all CenterPoint Energy properties, employees, and other stakeholders. The SOC is the primary point of contact for all security issues and incidents. Using various technical security systems and monitoring software, the SOC Operator is responsible for the detection, triage, and alerting of routine and critical security incidents. The SOC Operator will be responsible for the escalation of critical security incidents and may assist with incident management. Essential Functions:
- Answer security-related inquires and intake reports of security/safety issues in a calm, reassuring, and professional manner.
- Monitor and operate various technical security systems including access control, video management, life-safety, phone, radio, dispatch, and mass-notification systems to detect and facilitate the response to potential security/safety issues.
- Provide appropriate escalation and prepare clear and concise communications to security management and other stakeholders during incidents.
- Document incident details and track security resources.
- Dispatch and coordinate response to incidents. Responses may be to medical emergencies, burglar, fire, duress alarms or other events or needs.
- Provide liaison with law enforcement, fire department, or other emergency response organizations related to emergencies.
- Maintain familiarity with SOC procedures, layouts of covered facilities, security programs and associated policies.
- Partner with various facility stakeholders to resolve security incidents and improve the security posture of the site.
- Conduct preliminary incident investigations and provide assistance to specialists in all investigations.
- Uses security systems and logs to confirm authorization of individuals requesting access to secured areas of company property. Remotely grant access, as appropriate.
- Remain flexible to an ever-changing environment and adapt well to different situations.
- Assist with other corporate security assignments, as directed.
Basic Qualifications:
Education:
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High school degree or equivalency required; Bachelor's degree in a related field preferred.
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Experience: Three (3) or more years of experience working in a Corporate Security Operations Center, 911 dispatch center, alarm monitoring center, or similar environment is preferred. Previous experience writing reports and emails using proper grammar, spelling, punctuation, and word use is required. Previous experience and comfortability using Microsoft Office programs (Outlook, Word, SharePoint, Teams) is required; Previous experience with video management and/or incident reporting systems is preferred. Native or expert knowledge of English language for speaking, writing, and reading is required. Knowledge of other languages, particularly Spanish, is a plus. Friendly, outgoing demeanor with previous customer service experience is preferred. Competencies:
- Business and Financial Acumen - Understand the impact actions and decision have on the bottom line of the enterprise.
- Understand drivers of profitability.
- Use resources efficiently.
- Demonstrate an understanding of how day-to-day activities impact CNP bottom line.
- Proactively look for and implement ways to reduce or contain costs where appropriate.
- Knowledgeable of technology enhancements and the efficiencies it brings to company operations
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- Coaching and Development - Develop others' capabilities to empower them to reach their potential.
- Seek opportunities to get input from others for continuous improvement.
- Provide honest and courageous feedback to others.
- Seek out and be open to feedback from others.
- Inspires, motivates and guides others toward achievement of growth and development goals
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- Collaboration - Eliminate boundaries and drive common goals.
- Shares information proactively with others in order to achieve shared goals.
- Collaborates openly with others as a team player to accomplish company/organization objectives.
- Demonstrates understanding of the impact of own actions on other team members and/or other departments.
- Demonstrates behavior that allows others to contribute to their full potential.
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- Connecting, Listening, and Sharing - Maintain open, active, two-way communication
- Proactively share and seek out ideas with others.
- Demonstrate openness and accessibility to others.
- Share thoughts and feelings in a direct, genuine, and respectful way.
- Demonstrate you have listened to and understand others' points of view.
- Actively seek diverse perspectives.
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- Customer Focus Through Service - Understand and exceed the expectations of internal and external customers
- Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer's expectations.
- Accept responsibility for the quality of service delivered.
- Demonstrate commitment to continuous improvement of services.
- Readily readjust priorities to pressing and changing customer demands.
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- Enterprise Mindset - Act in way that are best for the company as a whole
- Clearly understand the impact and implications of decisions to the company.
- Place organizational success above individual and team gain.
- Focus on efforts that add significant value and align according to priorities.
- Understand the big picture and the impact when executing plans and making decision.
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- Results Orientation - Reject the status-quo, find opportunities to improve and drive outstand business results
- Drive for results consistent with the organization's vision, mission, and strategies.
- Demonstrate curiosity by challenging assumptions and questioning processes.
- Assess individual performance against a set of measurable criteria.
- Hold self and others accountable for verifying results and living the values.
- Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
- Perform the duties and responsibilities of his or her position efficiently and effectively.
- Manages one's own time, energy and abilities and leverages the use of technology for maximum performance.
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- Steadiness-Demonstrate strength, poise, and an appropriate presence.
- Project credibility in adversarial situations.
- Make decisions confidently and wisely, after considering alternative courses of action.
- Handle conflict effectively.
- Remain focused and positive during periods of transition or uncertainty.
- Act to preserve relationships, even under difficult or heated circumstances.
- Publicly model behavior that supports the vision and values.
Physical Requirements
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- Able to communicate orally in a clear manner with internal and external parties.
- Able to hear oral communication in person, over a standard telephone, mobile telephone, or two-way radio.
- Able to operate a personal computer, either desktop or laptop, for extended periods of time.
- Able to view multiple monitors and television screens throughout entire shift.
- Able to work in a room that is typically kept dark but may have varying lighting conditions.
- Able to sit or stand for extended periods of time.
- Able to reach, grasp and move items.
- Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner and two-way radio.
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Working Conditions:
- Able to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.
- Able to communicate effectively with all levels of the organization.
- Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
- Must be available to work shift work, holidays, overtime, during inclement weather, call out and able to work at designated Company location(s)
- Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) as needed or required.
- Able to work during emergency conditions for extended shifts without a day off, possibly for several weeks, as needed.
- Able to stay overnight in provided lodging during emergency conditions, as needed.
This job description reflects and assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion.
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We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
Job Type:Full Time
Posting Start Date: 04/23/2025
Posting End Date: 05/07/2025 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. #LI-CNP
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CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
Apr 23, 2025