Principal Service Engineer, Informatics & Middleware

• Develops and delivers service strategy for Informatics and Middleware and mentors the Laboratory Automation Support Specialists, Technical Support 2nd level, Field Application Specialists and others as needed to ensure KPI delivery and transferring knowledge. Partners cross functionally to develop process and product improvements ensuring the customer solutions are meeting goals and objectives.

• Leverages analytics to evaluate data on overall health of the product in NA. Identifies key customer solutions that are not performing optimally and develops a plan to improve outcomes.

• Proactively monitor customer issues, and deliver timely, customer-centric solutions by integrating input from experts in other functions.

• Acts as escalation for Implementation and 2nd Level Technical Support and solves complex problems as arise pre and post go live.

• Represents North America for Informatics products and provides input to new product development.

• Provides high level of technical expertise including developing tools, writing/ reviewing/ developing procedures, test protocols, and training materials as needed.

• Interacts successfully with customer leaders, influences key opinion leaders and actively promotes the creation of customer advocacy. Also communicates effectively with local (expert) teams, Global LA Implementation Team.

• Drives and leads mentoring throughout organization

• Perform other work-related duties as assigned.

• Act as Subject Matter Expert for Middleware SW products internally and go to person for local organization. Collects specifications and builds, verifies or modifies system configurations to ensure customer needs. Ensure that specifications and project timelines are understood and meet customer expectations.

• Executes or supervises the execution of the on-site testing procedures and is responsible for the Operational Qualification (OQ) and ensures a successful Performance Qualification and trains customer on basic system operation.

• Perform other work-related duties as assigned.

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

• Education: Bachelors Degree, or equivalent (5 years) in Engineering/IT field is required

• Experience: 5 years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites.

• Ability to effectively manage workload within allotted time constraints.

• Must be able to work effectively with customers, outside vendors and across teams to assure business needs are met.

• Expert knowledge of Microsoft Operating Systems (Windows Workstation/Server), TCP/IP (Microsoft certification desirable), Middleware SW Applications (preferably Instrument Manager), LIS Interfacing, Network technologies, Virtualization; Hardware and Software troubleshooting proficiency.

• Familiar with all Microsoft 365 applications (Excel, Word, Access, Powerpoint, Sharepoint, Outlook, Visio). User level required, developer level desirable.

• Experience conducting root cause investigations.

• Travel: Travel regionally (US & Canada) up to 30% as needed. Extended hours may also be required. Working outside normal office hours during specific circumstances such as on-site testing may be required.

• This position is not currently eligible for visa sponsorship.

Preferred:

• 7 years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites.

• Field service experience and knowledge of QuidelOrtho products preferred.

• Good Knowledge of Lab automation and IVD analyzers.

• End user Customers, Distributors, Product Vendors, Sales Partners

• NA Field Services, Product Management and Implementation team

• Information Technology, Technical Support Solutions, 2nd level

• Global Services/ Customer Excellence

• Supply Chain, Warehousing, Procurement

Remote, home office based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

Role is sedentary and requires ability to work on a computer for several hours a day. Travel up to 30%.

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $110,000 to $140,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity