Driver License Examiner Assistant (Jeannette)

NOTE: This posting will close on MAY 13, 2025 or after 50 applications are received, whichever occurs first.

The role of a Driver License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and facilitating the completion of application forms. Additionally, the assistant is tasked with inputting data into online driver license application software and distributing relevant forms and informational brochures tailored to customer needs.

The assistant also administers standardized knowledge assessments to gauge applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to assess visual acuity. Furthermore, the assistant is responsible for entering test results and customer applications into online software systems via a PC terminal.

In this role, the assistant independently addresses inquiries and concerns from the public, requiring a thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products. The assistant provides guidance on various services, such as renewing driver's licenses or identification cards, issuing duplicates, facilitating out-of-state transfers, and assisting with motorcycle licenses and commercial driver's licenses (CDLs), while being well-versed in the associated restrictions and endorsements.

Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. It is also crucial for the assistant to ensure the accurate application of fee waiver codes and proper documentation whenever a fee waiver is necessary for processing customer transactions, adhering to all Fee Waiver Guidelines. Compliance with the Driver and Vehicle Services Customer Service Policy is mandatory, and the assistant may be required to work overtime or travel to other Driver License Centers as needed. Additionally, the assistant must accurately process and comply with all REAL ID regulations and is responsible for issuing and scanning documents for Non-Native Born U.S. Citizens.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• This position may require overtime and travel.

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.