Ophthalmology Supervisor

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid-South community. We are a not-for-profit, non-tax-supported group practice and are here to serve the community by putting our patients first. In addition, we offer exciting career opportunities for qualified, caring professionals and love to promote within.

Position Summary:

The Supervisor is responsible for administrative and supervisory functions of the day-to-day operations of a busy ophthalmology practice. Position supervises call center staff. The supervisor will focus on providing high-quality care to our patients and physicians through organization and leadership. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems. Resolves and diffuses patient, physician and staff issues. Fosters a team environment.

Key Results Areas (KRAs):

• Supervise, train and coordinate activities of clinical and clerical employees.
• Pursue process improvement opportunities for clinic workflows.
• Work with Department Director to improve reimbursement for clinical services provided through workflow improvement, staff education, medication expense management, and denials management.
• Review and update provider clinical and scheduling protocols as needed.
• Complete weekly work schedules for staff in conjunction with Clinical Supervisors.
• Ensure physician support.
• Ensure scheduling and financial processes are done efficiently and correctly
• Manage and coordinate administrative services such as expense management, safety, payroll, office equipment needs, and purchasing
• Check the accuracy of daily deposits and ensure cash drawers were closed appropriately.
• Establish uniform procedures and practices to maintain efficiency in workflows in conjunction with Clinical Supervisors and Practice Director.
• Point of contact for daily operational issues

Core Competencies

• Strong problem-solving skills
• Knowledge of local insurance plans
• Knowledge of scheduling processes
• Knowledge of OSHA regulations
• Excellent written and verbal communication skills
• Flexibility and ability to adapt to an ever-changing environment
• Ability to multitask and prioritize based on business needs
• Understanding of health and safety standards in the medical industry
• Comfortable with discussing others' concerns and resolving conflicts as they arise

Education & Experience:

• Bachelor's Degree in Business Administration preferred or at least 4 years of progressive work experience in a medical environment Required
• 2 years of supervisory or management experience Preferred
• Demonstrated experience in revenue cycle Preferred