Service & Support Specialist - Factory Automation Robots

Epson America Inc
life insurance, paid time off, sick time, 401(k)
United States, Indiana, Plainfield
2350 Stafford Road (Show on map)
Apr 25, 2025
Epson, a global technology leader, is seeking a Service & Support Specialist to join our Factory Automation Robotics (FAR) team. You will be responsible for providing external and internal customer service activities involving technical support, repair, and maintenance of robotics products via phone, e-mail, and in person. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! This position is based out of Epson America's Indianapolis, Indiana location. Epson is focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships and a commitment to the environment. Join the other exceptional people at Epson America and become part of a team focused on creating customer value, striving for excellence and serving others. What you will be doing: Advanced Product Support Performs analysis of post-launch technical product data to ensure product improvement of current and existing product in order to minimize overall customer service costs Provides feedback to management regarding product usability, reliability, and serviceability Ensures a timely response to customer calls Responds directly as well as assist other technical support reps with customer phone calls regarding diagnosis, repair, and general technical advice Customer Training Assists training department in conducting technical training on use, maintenance, troubleshooting, programming, and repair of robotics products Travels to customer sites both domestically and internationally to conduct on site classes Travels to Seiko-Epson Corporation for first-hand training including but not limited to initial training on robotics products as well as continued training on new releases Tradeshow Support Assists applications department with trade show demo assembly and disassembly, application study set ups, and product demonstrations Provides onsite support at trade shows both domestically and internationally Physical Requirements Carry/lift loads of Moderate (20-50 pounds) What You Will Bring: At least 2+ years of direct customer support experience with exposure to industrial equipment Skilled in troubleshooting and repair using various hand tools. Flexibility & Adaptability: Ability to shift priorities and thrive in a dynamic work environment Completion of program at a community college, technical, or commercial school or equivalent experience (minimum of a 2-year program) Training experience Travel Up to 25% Employee Benefits In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits. Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date Generous paid time off, including sick time, vacation, and holidays Income protection plans, including life insurance and short-term and long-term disability programs paid by the company 401K plan with company matching Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more! The starting hourly base pay for this role is between $30.29 and $41.65 USD. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.