Multi-Site Service Center Coordinator

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

Responsible for ensuring work order compliance by managing, monitoring, and validating work order transactions for accuracy and adherence to policy. Supports multiple onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

• Process and validate work orders to ensure proper categorization, priority level, and completeness.
• Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with Work Order Management policy.
• Assist with correcting work order discrepancies, preventing unauthorized changes, and ensuring compliance with work order controls.
• Track work order trends, identify inefficiencies and potential compliance issues and provide corrective recommendations to leadership.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on Work Order Management policy, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Assist in the weekly audit of completed work orders to verify labor, materials, photos, and resident acknowledgments are properly recorded.
• Identify and escalate recurring compliance failures to leadership for corrective action and process improvements.
• Ensure all work orders maintain an audit-ready status for Operational Assurance and compliance reviews.
• Monitor adherence to Work Order Gatekeeper process and report compliance issues to leadership.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.

Benefits: Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.

Who we're looking for:

• High School Diploma or GED required.

• Minimum of two years of administration and customer service experience.

• Relevant industry and leadership experience preferred.

• Ability to travel up to 20%.

• Strong data entry and documentation skills with high attention to detail.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Yardi system knowledge preferred.
• Ability to communicate effectively across multiple levels of the organization.
• Leadership skills

• Strong problem-solving, project management, and organizational skills.

• Work Order Management System Training

• Work Gatekeeper Framework Compliance Training
• Yardi Reporting & Analysis
• Data Analytics for Work Order Trends

• Possession of a valid, state-issued driver's license and safe driving record is also required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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