Insurance Customer Service Representative
 TEKsystems | |
$17.00 - $18.50 / hr
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life insurance, sick time, 401(k), retirement plan, remote work
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 United States, Michigan, Troy | |
 Apr 25, 2025 | |
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*Job Overview:*
* *Start Date:* May 21 * *Training:* Fully on-site for the first 30 days, from 9:30 AM to 6 PM. *Responsibilities:* * Address insurance-related inquiries from borrowers, insurance agents, and financial institutions. * Assist primarily with homeowners' insurance, focusing on payment and coverage-related questions. * Navigate multiple systems to research, document calls, and resolve issues professionally. * Ensure compliance with internal and external standards. * Utilize problem-solving and communication skills to deliver excellent customer service. *Requirements:* * At least one year of recent customer service experience (call center preferred, but admin/front desk experience considered). * Proficiency in using Windows PCs and related software. * Typing speed of at least 35 words per minute. * Strong verbal and written communication skills for phone and email interactions. * Reliable internet connection for training and hybrid/remote work. * Must have reliable transportation. * *Important:* No time off is permitted in the first 4 weeks. *Preferred Qualifications:* * 1 year of call center experience. * Experience in insurance or mortgage servicing. *Pay and Benefits* The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Troy,MI. *Application Deadline* This position is anticipated to close on May 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |