Patient Service Specialist

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Annapolis
Apr 25, 2025
Description The Patient Service Specialist assists patients with inquiries related to their accounts, billing, insurance information, and reimbursements. This position supports the complete and timely collection of outstanding self-pay balances. Skills Customer service, Call Center, health care, medical, Billing, insurance eligibility, HIPPA, Epic, Emr Top Skills Details Customer service,Call Center,health care,medical,Billing,insurance eligibility,HIPPA Additional Skills & Qualifications Performs job in accordance with Company mission, vision and goals. Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. Assists patients with inquiries related to their accounts, billing, insurance information, payment plans, and reimbursements. Resolves patient concerns in accordance with established policies, procedures, and guidelines. Manages high-volume patient inquiries regarding bills, providing timely and effective solutions. Communicates with patients in a consistently positive and helpful manner. Collaborates with internal teams to ensure seamless communication and resolution of patient issues. Makes outbound calls related to patient collections. Updates patient files with address changes, contact information changes, etc., as needed. Reviews patient's insurance and eligibility to ensure accuracy. Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution. Communicates electronically with patients/customers via online portal or other Company communication methods. Checks and responds to work e-mail on a regular basis throughout the workday. Participates in and complete all required trainings and in-services. Performs other duties as assigned. Experience Level* Expert Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Annapolis,MD. Application Deadline This position is anticipated to close on May 2, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.