MSR (WCC) - 06/23

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Virginia, Winchester
Apr 25, 2025
Job Title: MSR (WCC) - 06/23 Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Responsibilities * Respond to inquiries and requests from members and other individuals in a high volume, schedule-driven, and structured contact center. * Provide information regarding products and services with a focus on knowledge, active listening, and multiple system adaptability. * Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members of additional products and services that may meet their needs. * Ensure optimal member experience and customer service through effective engagement methods. Essential Skills * Customer service * Data entry * Inbound and outbound calls * Call center experience * Policy compliance * Handling high volume calls * Adaptability in a structured environment Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles, banking/mortgage, professional environment, or high volume retail environments. Why Work Here? Be part of the largest credit union in the world, serving the financial needs of military members and their families worldwide. With over 343 branches globally, you will be joining a team dedicated to providing exceptional service. Enjoy the benefits of a remote work opportunity with a focus on work-life balance, allowing you to work a shift that fits your lifestyle. Work Environment These are remote opportunities, but candidates must live within 60 miles of Winchester and Tidewater to be considered. The Contact Center operates 24/7/365 to be available for members around the world at any time. We believe in work-life balance and offer shifts that allow reasonable flexibility. Scheduled events such as breaks and meals must be taken as scheduled. Most shifts are flexible within a one-hour window, requiring a 9.5-hour availability during the day to account for this variation. You will be taking back-to-back phone calls for most of your shift, with the possibility of handling calls for up to four hours before your next break. Job Type & Location This is a Contract to Hire position based out of Winchester, Virginia. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Winchester,VA. Application Deadline This position is anticipated to close on May 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.