Learning Commons IT Support Specialist

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

Bachelor's degree or an equivalent of education and work experience plus a minimum of two (2) years of relevant professional experience, including experience with customer service, computer or technology-related services, and desktop support.

Preferred Education and/or Experience:

Bachelor's degree in an appropriate area of specialization and two (2) years of relevant professional experience. Experience with customer service, computer or technology-related services, desktop support, systems management and automation, computer accessibility support and archival/library applications.

Job Duties and Responsibilities:

• In conjunction with the Ottenheimer Library IT Coordinator, ensure accessible student technology in the Learning Commons, Library, and Adaptive Technology Lab;

• Perform system management for laptops, desktops, and other technologies, including setups, configurations, repairs, deployments, software updates, patch management, and preventive maintenance;

• Maintain inventory of over 400 laptops for circulation to students.

• Provide direct support to faculty, staff and students both virtually and in person within the library;

• Provide training and technical guidance to student employees who serve as technology tutors, ensuring they follow IT best practices;

• Consult with Learning Commons directors and employees on a variety of technology issues, including new equipment purchases, software options, and other solutions;

• Report on statuses, successes, problems, and outages in a professional and timely manner;

• Coordinate with the service desk operations within the university's IT Services;

• Ensure the documentation of procedures, standards, project management activities, and change control processes;

• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated technical competency;

• Strong technical documentation skills;

• Ability to apply proven analytical and problem-solving abilities;

• Ability to climb, kneel, crouch, crawl, and lift up to 50 pounds;

• Commitment and ability to work effectively with diverse populations in a collegial environment;

• Commitment to excellent customer service;

• Good written, oral, and interpersonal communication skills with the ability to present ideas in user-friendly language;

• Ability to work independently and in groups;

• Keen attention to detail;

• On-call availability;

• Strong troubleshooting skills.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.