Service Representative

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

The Service Representative role on the Service Delivery team ensures clients receive exceptional customer service in a timely and professional manner.

Responsibilities:

• Provide administrative and account management support to members of the service team to drive client retention, happiness, and growth opportunities.
• Manage outgoing and incoming communications with clients.
• Create monthly decks for client check-in calls and triage follow up.
• Answer, triage, document and follow up on client research request.
• Manage and coordinate client meeting preparation and logistics, including client interactions with Sg2 experts.
• Assist clients with website registration and site navigation.
• Provide website demos and membership overviews to clients, including new member onboarding.
• Analyze client utilization reports and deliver pertinent information to the client to show value.
• Drive attendance for Sg2 sponsored webcasts and conferences, and coordinate participation in these events.
• Serve as a leader on the Member Center team by setting best practices and managing processes with peers.

Qualifications:

• Relevant degree preferred.
• 2 or more years of experience in a client services position or related field required.
• Superior communication skills, strong collaboration and teamwork skills highly preferred.
• Strong analytical and problem-solving skills and organizational skills highly preferred.
• Ability to react positively to shifting priorities for multiple projects simultaneously and to perform under pressure with tight deadlines.
• An uncompromising commitment to quality and a passion for healthcare.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.