Sr Director, Ops Services

Requisition ID:885030

Store #:P00008 PV Store Ops - NY 5th

Position:Full-Time

Total Rewards:Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Senior Director of Operations Services is responsible for the achievement of sales by delivering a high level of service to our eyecare centers. A leader in this role must be high-touch, commercial-minded, and operationally excellent. This role has leadership over Store Operations and Franchise Services, including Communications, Fleet, and Systems, as well as Commercialization. The position plays a pivotal role on the brand leadership team, owning the overall strategy to improve operational and franchisee experience to deliver brand goals.

MAJOR DUTIES AND RESPONSIBILITIES

Ops Services

• This function is the hub for all store, customer, and franchisee related activities, and ensures smooth execution of multiple projects and tasks from different functions
• Develop the strategy and oversee implementation of all eyecare center processes and services to achieve or exceed business objectives
• Forge strong relationships with Field teams and Franchisees to foster collaboration, build trust, and identify collective opportunities for growth
• Continually assess service levels and develop initiatives to improve satisfaction

Systems

• Partner across functions and teams to ensure acceptable levels of service for existing IT applications and infrastructure in stores and drive plans for any new systems, applications and updates
• Oversee development of systems roadmap for the brand with global and local IT functions

Fleet

• Responsibility for developing and delivering the store growth & remodel annual plans leading all activities related to opening, close, remodel, refresh and discretionary projects as needed
• Develop the fleet strategy for the brand by analyzing business potential and real estate opportunities and adherence to scope, budget, and timelines on all fleet projects.

Communication

• Lead the communications strategy for the brand focusing on enhancements to create clear, comprehensive and engaging messages
• Oversee in-house communications for the brand and engagement of employees and franchisees through various touchpoints from daily tasks to project launches to events and town halls.

Commercialization

• Oversee product initiatives to drive wholesale growth for Pearle Vision and profitability for Franchisees.
• Define strategy for lens portfolio including pricing and proper utilization of lenses by Franchisees.
• Manage relationships with lens and Rx manufacturing partners to strategically build and maintain Pearle Vision lens and lab supply chain to maximize profitability for Franchisees and Pearle Vision.

Leadership

• Lead a high performing team, developing soft skills, functional depth and breadth, and industry acumen.
• Manage key relationships with internal cross functional partners, outside vendors, and Franchisees.
• Collaborate with field teams to deliver a high service level and achieve financial targets.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 12+ years professional experience with 8+ years in supervisory roles
• Strong people leadership skills
• Experience with Wholesale and/or Franchise business
• Bias for action and sense of urgency
• Ability to navigate complexity and lead through ambiguity and rapid change
• Ablity to promote ideas persuasively, win acceptance for new initiatives, negotiate skillfully

Pay Range: 185,151.60-283,790.40

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.