Director of Service Lines for the Pediatric Mental Health Institute

The Director of Service Lines for the Pediatric Mental Health Institute is responsible for providing strategic leadership and driving the financial performance of the service line. Leads faculty alignment, supports research and training, market intelligence, program development and evaluation, and management of braided funding streams. Responsible for collaborating on operationalizing efforts to ensure achievement of a mutually agreed upon strategic and operational goals.

Key Responsibilities:

-Facilitate the development of strategic plans, business cases, and philanthropic cases for support

-Strengthen faculty relationships, alignment of clinical and academic missions, and national reputation.

-Manage financial performance and lead business reviews with stakeholders across the service line

-Steward portfolio of philanthropic and grant funds

-Utilize market intelligence to evaluate and elevate programs.

-Develop and maintains mental health master facility plan in support of the system of care master plan

-Develop workforce strategic plan, set retention and recruitment targets and manage detailed roster

-Collaborate to operationalize efforts and achieve strategic and operational goals.

Essential Functions:

1. In coordination with Strategy and Business Development, develop and implement strategic business plans to differentiate services and achieve growth, assess the progress of business development plans, and prepare regular presentations summarizing accomplishments, barriers, and next steps.
2. Assigns and reviews annual goals for function(s), provides work instruction (OTJ or formal training) and develops leaders. Evaluates performance of leaders, providing continuous feedback. Manages discipline and performance issues; hires and fires leaders. Reviews and approves resource plans for function(s).
3. Oversees new program development and identifies areas of program and process improvement; provides leadership, including to the faculty practice and ancillary teams, by managing the development and implementation of business goals and objectives to aide in the accomplishment of business strategies.
4. Provides project management by creating project charters, developing internal timelines and communications, matrix managing project team, managing risks and obstacles, and reporting out progress to stakeholders.
5. Develops and provides objective criteria for measuring existing and new business opportunities.
6. Participates in marketing, physician relations and promotional initiatives within the service line, developing marketing campaigns, implementing programs and reporting on measured results.
7. Participates in Strategic Growth Work Teams charged with growing new referrals, assessing patient out-migration, defining targets, and establishing key messages.
8. Partners with executives, clinical leaders, ambulatory leaders, physicians, and staff to support initiatives that enable the service line to continuously improve physician and patient satisfaction; expand market segments and respond to emerging opportunities; and achieve quality of care and financial performance standards.
9. Builds and maintains effective working relationships with providers, faculty, and peers in other CHCO operations.
10. In conjunction with our campus partners, partners with other leaders to create STAR business plans with funding strategies, successfully recruit faculty, and overseeing the on-boarding of new faculty members. Monitors, reports, and ensures compliance of physician faculty in government and private payer incentive programs.
11. Maintains a thorough understanding of clinical reimbursement, federal and state regulations, and managed care issues. Identifies opportunities to optimize clinical reimbursement and cost management, implementing new policies and procedures as necessary.
12. Prepares and communicates departmental capital and operating budgets; analyzes trends impacting volume, revenues, and expenses. Closely monitors financial health of service lines. Establishes revenue and expense targets and monitors progress towards targets; prioritizes and allocates resources to allow for the service lines continued success. Partners with Hospital & DOP leadership on Provider and Program Support (PPS) models. Implements interventions as appropriate to meet and or exceed targets.
13. Establishes performance metrics for staff and practice in the form of Service Line Dashboard.Assists staff in achieving performance standards and identifies opportunities for continuous improvement to performance standards.Continuously monitors Dashboard performance and succinctly communicates successes and challenges to leadership.
14. Supports performance improvement initiatives to elevate organization's performance in national rankings (e.g., USNWR). Supports sections and divisions in raising faculty members to regional and national leadership positions (e.g., associations, conferences, etc.)
15. Supports managers and Fund Administrators in developing annual and multi-year Restricted Fund plans.