New

Manager, Sportsbook

BetMGM
life insurance, paid time off
United States, D.C., Washington
Apr 26, 2025
About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together. We were recognized as one of Glassdoor's "Best Places to Work". About the Role As the Sportsbook Manageryou will be primarily responsible for leading a retail sportsbook specific to your region. This role will be expected to implement and monitor business strategies and KPI's that maximize profitability with a focus on customer service, acquisition, and retention. You will also be responsible for managing key local partnerships and the daily operations of the sportsbook through onsite presence. Responsibilities Set the standard for best-in-class customer service by representing BetMGM's brand in line with standards and expectations Lead, develop and mentor staff to ensure all company, departmental and regulatory standards and KPI goals are understood and met Oversee day-to-day operations consistent with the strategic plan and vision, while ensuring adherence to policies, legal requirements, Title 31, and Gaming regulations. Uphold and lead all appropriate cash control policies and maintain cash safe accuracy Build a strong team by coaching employees and leaders through effective hiring, training, and scheduling practices to ensure the needs of the business are met Manage labor level-based analysis of customer volumes and business plans Develop cross-functional relationships including, but not limited to, Property Management, Regional Marketing, AML, Human Resources, VIP, Trading and departmental leadership Maintain industry and competitive landscape knowledge Ensure all customer-facing touchpoints and assets are in working order, such as kiosks, AV, data walls, odd sheets, seating, queuing, and signage Partner with the Security and Surveillance Team to ensure that the sports book is operating safely and securely Handle customer service escalations as needed Essential Functions Knowledge of sports wagering systems, sports markets and odds Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time Must be able to promote a safe and healthy work environment to improve profitability, morale, and reduce absenteeism Must be able to clearly understand and deliver messages essential to profitability, cooperation, and team building Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand Must have the ability to find the source of a problem and develop an effective and timely solution Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment Must have the ability to analyze historical data and reporting to predict future events to improve business decisions and solve organizational problems. Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork and leadership Qualifications Strong interpersonal skills with the ability to communicate At least 5 years of experience in a leadership role within the entertainment, retail, casino/sportsbook, or F&B industries Strong process and project management skills Ambitious self-starter, proactive and passionate about delivering projects Strong attention to detail and enjoyment of problem-solving Do-what-it-takes attitude, willing to dive in and figure it out Team player Comfortable with ambiguity *Ability to gain and maintain a Gaming License through the proper regulatory body as a condition of hire and continued employment.* Compensation The annual salary range for this position is $100,000 - $131,250. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives. About Our Culture Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars: Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience. Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined. Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day. Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry. What We Offer As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more! Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.