Patient Services Associate, Student Health Center

• Provides exceptional customer service. Welcome and assist patients, ensuring a positive and supportive experience, scheduling or rescheduling appointments, and maintaining medical and immunization records and accounts.
• Answers all phone calls in a professional and courteous manner. Checks and answers the clinic's immunization and main administration email in a timely and courteous manner.
• Provides information to patients who seek appointments with specialists. Prints summary of visit, immunization records and medical record requests for students.
• Performs all duties within HIPAA regulations.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Keeps business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. Assists with the collection and distribution of mail in the Clinic.
• Helps patients in distress by responding to emergencies.
• Leads the review of student immunization record submissions to ensure accuracy and compliance with District of Columbia Immunization Law requirements.
• Perform administrative duties at both the Foggy Bottom and Mount Vernon Campus Locations.

• Excellent communication skills to converse clearly over the telephone and in person.
• Organization and time management to manage a variety of tasks effectively.
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers.
• Interpersonal skills to interact positively with patients who may be upset or stressed.
• Prior administrative experience is preferred.
• Experience utilizing computerized schedule and record-keeping software is desired.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.