Blood Product Distribution Supervisor

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW:

As a Distribution Supervisor in Service Delivery, you will lead a team responsible for the daily operations of the blood product storage and distribution department. This includes supervising staff and ensuring the accurate and timely processing of hospital orders. Our Distribution team utilizes advanced computer systems and software to receive, process, pack, and ship blood products and samples. In this role, you will communicate regularly with hospital clients, volunteers, and vendors, while maintaining detailed product records to ensure full traceability. As a supervisor, you will also be involved in hiring, training, and ongoing staff development initiatives.

Ensure compliance with safety policies and procedures in the work area and always use applicable protective equipment to prevent exposure to potentially infectious blood and body fluids. Provide support, development and/or leadership guidance to all volunteers.

WHERE YOUR CAREER IS A FORCE GOOD

Key Responsibilities:

• Direct daily operations of the inventory and distribution department
• Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplinary actions to ensure a well-qualified team and to enhance operational success and compliance.
• Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.
• Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation, and timely payment of all bills.
• Ensure quality and quantity of inventory and distribution goals are met, including timelines, and accurate electronic and physical inventory location for products are maintained.
• Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Participate in process improvements.
• Lead suspect product/sample management process.
• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert on the applicable computer systems. Maintain the required records and files.

The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.