Customer Communications Specialist

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is looking for a Customer Communications Specialist that is independently responsible for developing and maintaining loan servicing customer communications. This role will exercise discretion with identifying, documenting, drafting, mapping, and testing of multiple communication channels.

• Location: Onsite daily in Englewood, CO
• Compensation: $60-80k

Key Responsibilities:

• Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to customer communications
• Exercise discretion and apply knowledge to independently draft time-sensitive communications for loan servicing announcements and messaging for customers
• Manage drafting, mapping, and testing of all communication channels
• Responsible for exercising discretion by ensuring the content and messaging of customer communications are engaging and consistent
• Perform project management role to establish multiple communication channels including scripting, chat, SMS, customer website, written communications, and email
• Independently solicit feedback from internal business units and third-party vendors to obtain communication requirements and changes
• Assist with overseeing third party vendors integral to our customer communications, i.e. print vendors, etc.
• Perform other job-duty related issues as assigned

What you'll need to be successful:

• High School Diploma, GED or equivalent experience
• Minimum 5 years of experience in communication related role, vendor, or project management
• Ability to multitask, attention to detail and prioritize a diverse workload with time-sensitive deadlines
• Ability to perform change management duties
• Strong Time and Organizational management skills a must
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner
• Ability to work through stressful situations professionally
• Experience with the Microsoft suite of products including proficiency in power point and excel with working knowledge of Visio

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.