Field Service Dispatcher (CMD)

Scope of Work:

Supervise, answer, and schedule service calls for 10-15 (min) Field Service technicians.

Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs. Open and close work orders. Review time card entries to work orders.

Primary Job Responsibilities:

• Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.
• Follow-up with customers and technicians to make sure WPI is providing a superior service.
• Review oil sample history and technical information for repairs.
• Take calls for service from internal and external customers.
• Direct service technicians daily work.
• Review open jobs to assess scheduling and completion.
• Assist Billing Clerk with closing and billing jobs.
• Oversee securing and delivering parts for Field Service department.
• Promote good welfare among the company and its' divisions.
• Perform other duties as assigned.

Minimum Qualifications:

• Must have a minimum of 4 year(s) previous experience.
• High School Diploma, G.E.D. or equivalent.
• Prefer bilingual (English/Spanish) speaking and writing skills.

Requirements: Knowledge, Skills and Abilities (KSAs)

• Must have a working knowledge of the above titled position and how it relates to the overall business and its' objectives.
• Must meet goals and objectives set forth by the company.
• Must conform to policies and procedures set forth by the company.
• Must have current driver's license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES)
• Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES)
• Must be able to lift 50 (ONLY IF JOB REQUIRES)
• Must be able bend and twist several times a day.
• Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
• Must be dependable and able to work independently.
• Must maintain good client relations.
• Must maintain a professional appearance.
• Must promote and maintain a clean, neat and safe work environment.
• Must have the ability to work flexible hours, days, and weekends (as necessary).
• Must have the ability to supervise and motivate others.
• Must have the ability to effectively evaluate others.
• Must protect the company assets and interest.

Working Conditions:

• Typical hours of work Monday through Friday; 7m. to 4 p.m.
• Office indoor and outdoor work.