Quality Technician

From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

This position reports directly to the Plant Quality Manager and will be responsible for the safe and efficient coordinating of the quality functions and process improvement needs within the plant.

What you will be doing:

-Technician level II:

• Conduct required off-line testing for products.

• Engage regularly with the customer to maintain relations and investigate complaints.

• Inspect and disposition any nonconforming material.

• Manage supplier complaints and accountability for corrective actions.

• Ensure all customer feedback responses are completed on time, root cause is identified and implemented.

• Analyze SPC data, customer feedback, in-house rejection, process capability data, for trends and continuous improvement.

• Involved in corrective action and preventive action process.

• Lead a project team through a trial and facilitate data collection to determine success or failure

• Train and mentor plant personnel in defect knowledge and the food safety management system.

• Facilitate professional interactions with production employees to address defects or issues with the line.

• Document COA's, manage documentation of quality documents, and review traceability paperwork.

• Manages and maintains process for document control plantwide.

• Defines quality concepts and quality processes, including statistical basics, etc.; applies quality tools; interprets information and data; applies team concepts.

• Manage the food safety team to organize its work, ensure relevant training and education of the food safety team members, ensure the food safety management system is established, implemented, maintained and updated, and report to the organization's top management on the effectiveness and suitability of the food safety management system

• Must know which measurement and test equipment (M&TE) tools are appropriate for various tasks and how to assess tool accuracy and precision; understands the concept of standards traceability for M&TE.

• Understands and applies basic inspection and testing techniques, including various types of sampling plans.

• Understands and applies various quality audit types and their components, tools, and techniques.

• Conduct process capability studies as required.

• Assist in the development of Quality Action Plans.

• Train plant personnel in the quality system.

• Ensure processes needed for quality management system are established, implemented and maintained.

-Technician level III: (This will be granted only if candidate has applicable experience)

Perform all responsibilities of Quality Technician Level II plus the following.

• Participate in reviewing the effectiveness of the quality management system.

• Lead development of Quality Action Plans.

• Champion the F.S.S.C. 22000 standard requirements and lead all efforts to maintain our certification.

• Participate in the internal audit process and ensure plant remains audit ready.

• Support the management team in identifying critical quality focus activities and help deploy plans to achieve sustained success.

• Achieve ASQ CQT certification or equivalent.

• Lean six-sigma Blue Belt certification at a minimum. Green Belt is preferred.

• Provides hands-on management of the elements of the QMS (Quality Management System.) These include Quality Action Plans, corrective actions, supplier quality management, customer complaints, standard work, audit processes, standard procedures, test methods, and process controls.

• Ensure Business Unit systems are tied into corporate standards via reviews and audits.

• Responsible for managing all change control and line validation.

• Generate scorecards and reports for all aspects of plant quality, not limited to and including NPS, CARs, SCARs, COAs, on-time and in-full deliveries, SPC reporting, losses, GMP/Product safety, internal, third party & customer audits and Change Control processes.

• Act as the lead plant representative for any meetings or interactions with customers as it relates to product or service quality.

• Participate in teams and lead efforts toward continuous improvement initiatives within the plant.

• Promote awareness of customer requirements for the plant.

We'd love to hear from you if:

• Have applicable experience in a manufacturing quality department. (Food or Food packaging industries strongly preferred).Proficient in Microsoft Office (Excel, Word, PowerPoint, & Outlook)

• Excellent written and verbal communication skills, including the ability to effectively communicate with the management team and plant associates.

• Must be able to lift up to 50 lbs. as needed and stand for long periods of time.

• Must have the ability to read and understand manufacturing instructions.

• Ability to work independently with high attention to detail.

• Overtime required/mandatory.

• Able to work indoors in a manufacturing setting with regular exposure to cold, heat, noise and moving machines/equipment.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.