Business Analyst

The position is responsible for reporting and analysis of customer and product growth for the Business Segment including Internet, Mobile, Voice, and Video. Responsibilities include: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, product mix and sell-in, average revenue per customer); and monitoring customer and product growth. The

Analyst will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter's diverse operating footprint.

The role requires an analytical and technical individual with a passion for using data to inform high-level business decisions. This individual will be responsible for executing and improving standard reporting packages.

The position will report to the Sr. Manager of Performance Analytics.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for reporting and analysis of KPI metrics for the business
• Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer, etc.)
• Build dashboards in Tableau and other visualization tools for senior leadership to consume analysis and insights.
• Perform ETL on data from multiple sources using SQL, Alteryx, and PowerPivot/DAX to create seamless reporting for end users.
• Leverage analytical approaches and techniques to measures and track performance of large, multi-channel marketing initiatives.
• Work with senior leadership to provide ad hoc analysis as needed.

WHAT YOU BRING TO SPECTRUM BUSINESS

Required qualifications:

Skills/Abilities and Knowledge

• Working knowledge of marketing and sales channel principles, techniques, and processes
• Hands-on experience developing and distributing reporting of business performance on a regular cycle
• Aptitude for analysis of business trends and performance measurement
• Strong communication skills, including experience presenting complex insights in a concise and easy to understand fashion
• MS Office skills, including PowerPoint, Excel and Word with high level of proficiency in Excel
• Working knowledge of Microsoft BI (Power Pivot, Power Query, and/or DAX)
• Working knowledge of SQL for purpose of pulling custom datasets
• Ability to manage multiple projects
• Ability to succeed in a fast-paced dynamic environment with limited oversight
• Experience with Tableau or similar data visualization tools

Education
Bachelor's degree from accredited four-year college with major in Marketing, Management, Finance, Statistics, Economics or other quantitative field, or equivalent work experience.

Related Work Experience
2+ years of business experience working within a Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)

WORKING CONDITIONS
Office environment

Preferred qualifications:

Experience with Tableau, Alteryx or MicroStrategy

Able to develop and maintain database queries utilizing SQL, Redshift or similar tools

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards: Comprehensive benefits that encourage a work-life balance.

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