Contact Center Trainer (ONSITE)

YOH Services LLC
401(k)
United States, Florida, Tampa
May 12, 2025
Contact Center Trainer (ONSITE) Category: Call Centre & Customer Service Employment Type: Contract Reference: BH-385214 Contract Center Trainer (ONSITE) needed for a contract opportunity with Yoh Staffing's client working in Tampa, FL . Pay Rate: $32-41/hr ONSITE What You'll Be Doing: Front line operational managers or coaches that have had experience coaching in a contact center environment. They know how to tie behaviors to metrics and business outcomes. They know they must follow up and recognize or redirect to make coaching work. They have to be purposeful in their language. They can describe the coaching processes and tactics they leverage. The team will teach the contractors the program concepts, equip them with material, align them on our coaching processes, and direct them on who to work with and how to record observations and feedback. They will coach operational leaders on concepts learned in our management process known as perform and sustain. They will watch managers coach, lead huddles, review performance, etc., and coach them on the behaviors they are demonstrating. Required: 3+ years of organizational coaching in a contact/call center environment Operational Performance Coaching Understanding of business metrics Verbal communication including the ability to describe behaviors that lead to business outcomes MS Office, Box, Zoom What's In It For You? This is a unique opportunity to support our client; one of the world's largest health insurance companies. Medical benefits and 401K are available. Get Hired, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh Staffing to find the right opportunities across multiple industries in the US and UK. Find out more here! Recruiter: Lisa Hughes Estimated Min Rate: $32.00 Estimated Max Rate: $41.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.