Manager, Renewals

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:
The Digital Renewal Center (DRC) at OpenText is looking for a self-driven, enthusiastic sales and customer retention-minded leader. You will join a global team of skilled and enthusiastic professionals who understand that their customers are experiencing unprecedented change. Our ongoing goal is to improve on-time renewal, simplify customer renewal experience, embrace technology to improve productivity and efficiency, and to protect and expand OpenText's contract base. In this role, you are responsible for working directly with our digital renewal specialists to develop customer relationships that promote adoption, expansion, retention and loyalty. This role works closely with digital renewal specialists and the Director to ensure sales forecasts are up to date and accurate while identifying and closing opportunities for growth within our customer base. In addition, improving customer experience to gain trust and partnership across customers and partners that capitalize on what is working well and addressing areas of concern.

What the role offers:
* Leading a sales team by providing priorities, guidance, training and coaching/mentorship.

* Setting and managing forecast expectations.
* Promoting and driving adoption and portfolio expansion for customer base.
* Developing and executing strategies and incentives to expand customers renewals.

* Coordinate with other OpenText experts as needed to expedite timely resolution of customer escalated issues.
* Negotiating with customers and partners to reach mutual agreement for solutions to customer issues.
* Interact with renewal operations for ongoing process improvements that will allow more focus on growth programs.

* Creating ad hoc reporting to identify and build strategies for growth trends and risk mitigation within territory, as needed.
* Partner with Director and operations to establish KPIs, proper data reporting, and metrics to measure the ongoing success and improvement of teams.
* Continuously cultivating a customer-focused, collaborative team culture.

* Interacting effectively with VP on highly visible deals, as needed.
* Prioritize and balance multiple projects, as well as deadlines, in an evolving environment.

What you need to Succeed:
* Self-driven, organized, highly adaptive, detail oriented.

* Collaborate cross functionally to address gaps and ongoing improvements.
* Apply best practices to help our customers and employees minimize operational risks and avoid common pitfalls.
* Work well under pressure to meet deadlines.

* Excellent written and verbal communication skills.
* Effective at managing multiple tasks and priorities.
* Be knowledgeable about the company's products/services to facilitate sales efforts.

* Demonstrate critical thinking to analyze and resolve customer issues quickly.
* Experience in a customer-facing role, Sales or Customer Success Management at team lead level, preferred.
* Run proactive account reviews to identify areas of risk, reduce customer cancellations, and uncover opportunities to sell additional usage, licenses, or seats.

* Encourage teaming and knowledge sharing across digital renewal specialists to meet goals.
* Act as a change agent for new business model implementations for internal teams, partners, and customers.

Qualifications:
* Experience with Microsoft Office is necessary with experience in Salesforce.com, SAP, or Oracle Service Cloud, required.

* 5+ years of experience in Customer Success, Sales and/or Account Management.

* Experience as a Team Lead, preferred
* Bachelor's degree in any major preferred or equivalent work experience

This job is expected to pay a minimum of $85,900.00 /annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.