Sales Support Specialist - Ann Arbor, MI - Hybrid

Location: Ann Arbor, MI - Hybrid (three days working in the office)

About Us: Join our dynamic team and contribute to our mission of excellence and innovation. We are seeking a dedicated Sales Support Specialist to manage demos, samples, and ensure seamless operations within our sales department.

Key Responsibilities:

• Manage demos and samples, ensuring timely tracking and follow-up for completion and utilization.
• Coordinate service and availability of demo equipment efficiently.
• Create and maintain comprehensive documentation on processes, policies, application configurations, and related materials.
• Respond to Quality questions and Certificates requests promptly.
• Prepare documents and gather information for tender submissions.
• Manage the licensing community, including user roles, profiles, security, assignments, and account ownership.
• Collaborate with Sales Representatives and Specialists to complete technical aspects of tender applications.
• Ensure data integrity of sales management data, maintaining accuracy and cleanliness.
• Support the development and creation of reports, custom report types, dashboards, and processes.
• Conduct training sessions to drive user adoption and ensure sales processes are implemented and followed.
• Participate in continuous improvement exercises.
• Assist in maintaining customer data in SAP and CRM systems.

Qualifications:

• High School Diploma/GED with 5+ years of industry experience or Associate's degree with 3+ years' experience.
• Bachelor's degree in a relevant field preferred (open to new college graduates).
• 2+ years of work experience in Sales or support roles is highly desirable.
• Experience with Salesforce.com and SAP CRM is preferred.
• Proven ability to collaborate across teams and territories.
• Ability to prioritize and adapt to changing business needs.
• Analytical mindset with a data-driven approach.
• Strong communication skills.
• Good technical knowledge of CRM platforms and best practices.
• Experience supporting mobile tools deployments and administration.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Why Join Us? Be part of a team that values sustainability, openness, and enjoyment. We offer a collaborative environment where your contributions make a difference. If you are passionate about sales support and eager to grow with us, apply today!

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers