Software Engineering LMTS

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Salesforce Marketing Cloud Engagement Infra Platform Team consists of smart and tenacious engineers dedicated to excellence through platformexpertise and uncompromising integrity. While we understand that delivery is important, we consider quality to be our highest priority. The code we deliver must be functional, scalable, secure, and maintainable.

Our team is responsible for the Salesforce Marketing Cloud Infrastructure Platform, both first party and public cloud. As our platform grows both in size and complexity - we must consistently provide top-tier platform for running the business today, and support the tremendous scale in the near future. We are looking to grow our team to develop and manage our next generation of software/hardware systems designed to maintain our world-class data platform.

As a Linux Engineer, you will contribute to the DevOps culture on the Linux Team that spans the globe by contributing to our automation and CI/CD toolset to orchestrate thousands of servers in perfect harmony.

Your Impact

* Build scalable, elastic services, capable of running in private Salesforce data centers and in public clouds
* Design high-quality systems to improve platform security, reliability, availability, and scalability
* Design, build, configure, test, update, document, implement scripts, and automate operational support in multiple infrastructure environments at world-scale
* Collaborate with development, architecture, and release teams, providing architectural design recommendations, driving standards for effective transition to production operations.
* Build efficient components/algorithms/services to serve high volume of requests with low latencies. Conduct performance tuning, performance monitoring, capacity planning, and other related monitoring.
* Create, document, and test backup and recovery procedures including Operational and Disaster Recovery scenarios
* Design, document, implement smart thorough testing and environmental upgrade strategies to ensure quality delivery
* Continuously integrate and deploy your code, monitor live services and supporting hardware, setup alerting mechanism to ensure system health and availability. Learn through data-driven feedback loops to improve it
* Participate in Code Reviews, cross train and mentor other team members
* Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available, but have a life outside of work - we are about balance.
* Be able to upscale your team and other teams in the same organization proactively with ideas and learnings from experience in the relative topics
* Participate and lead in the development of team/organization long range plans and roadmaps
* Demonstrate strong technical expertise in your team's domain area and focus on the most challenging deliveries
* Advocate for strategic improvements in response to changing service conditions
* Synthesize information coming from outside your organization (architectural guidelines, workgroup results, best practices) and guide your team to put this information into practice

Basic Qualifications

* BS degree and over 7 years of prior relevant experience or Master's with 5+ years of prior relevant experience
* Strong knowledge of basic programming concepts and respective scripting languages. One or more of the following: Bash, Go, Ruby, Python
* Broad knowledge of Linux Operating Systems internals and Virtualization platforms
* Strong experience in automating variety of Infrastructure and administration tasks
* Working Knowledge of CI/CD, DevOps, Configuration Management and Infrastructure as-code principles
* Experience with Source Code Management concepts and tools such as Git
* Experience working with and troubleshooting large, highly available and high performance systems
* Experience with Agile development methodology
* Be available for after hours on-call support and will be required to apply production packages during non-peak hours
* Experience with leading projects that involve more than the immediate scrum team

Preferred Qualifications

* Experience with monitoring solutions, such as - Prometheus, Grafana, or Splunk
* Ability to manage system issues, updates and upgrades for both first party and public cloud
* Experience with public cloud development (e.g. AWS, GCP, Alibaba, and/or Azure platforms)
* Experience with containers (Docker) and related orchestration (Kubernetes)
* Experience with Terraform, Github, Cinc (Chef), Jenkins, Spinnaker
* Knowledge of data platform services, such as - Kafka, ElasticSearch, Memcached, or Redis.
* Knowledge of data concepts related to relational databases and NoSQL stores
* Strong infrastructure engineering background

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.