Operations Supervisor

JOB SUMMARY: The Operations Supervisor works directly with the Supervisor Operations Manager per the day-to-day operations by promoting the company values, guiding principles, and the strategic goals of GMR. The Supervisor Operations Assistant NE will work to meet the business objectives of the organization through consumer satisfaction, positive community relations, retaining a profitable market share, and driving non-acquisition growth. Successes can be realized by ensuring internal and external customer satisfaction, developing/retaining profitable market share, increasing non-acquisition growth, and embracing GMR's mission.

ESSENTIAL FUNCTIONS/DUTIES:

• Demonstrate that internal customers are as valuable as external customers, project appreciation and respect for all team members.
• Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Keep current on industry trends that have a potential impact on the station.
• Plan, control, and monitor operating budgets for assigned areas of responsibility.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Prepare and analyze financial and other data reports. Make modifications to operations to contain costs.
• Direct and integrate clinical management.
• Design, implement and maintain processes to maximize the quality of operations.
• Ensure compliance with AMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center and protocol interaction.
• Interact with other emergency relief providers, both public and private.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region and clearly communicate these goals/objectives to the appropriate employees.
• Provide direction, clarity of expectations, and coaching to supervision.
• Manage employee performance by setting and communicating standards, measuring results, and providing feedback.
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Ensure consistent and fair treatment of employees.
• Role model appropriate behavior regarding GMR Vision and Guiding Principles.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state/federal laws governing business and employee relations.
• Actively develop, train, and promote the use of work teams for process improvement.
• Ensure effective, timely, and cost-efficient contract administration.
• Volunteer in community activities to increase the image of the division and AMR.
• Share information with others in the region and other GMR operating companies to increase the use of best practices.
• Establish plans and implement specific actions to assist in the quick and effective integration of new companies into the GMR family.
• Administer the capital budget to ensure effective use of available resources.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered and report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel/provide disciplinary actions to assigned personnel and works to facilitate individual and team development that drives positive results. Responsible for compliance with and enforcement of company/department policies and procedures.

QUALIFICATIONS:

Education/Licensing/Certification:

• Bachelor's degree in business, healthcare or appropriate field of study, or equivalent level of related experience.
• Minimum of three years in EMS management experience, including employee supervision.
• Demonstrated effective track record cultivating relationships with internal and external customer-base.
• Driving record in compliance with AMR policy regarding insurability.
• Effective oral, written, and interpersonal communication skills

Experience:

• Minimum of two-years experience related to emergency medical operations and preferably in the Paramedic EMS classification.